1,478 BigTime Reviews
It strikes an excellent balance of being clean, simple, and intuitive - while being highly customizable, thorough and detailed. The implenetation team (Cyann) was incredible. The whole process was incredilby professional - we were very impressed. We kept thinking if we knew it would have been this easy to switch we would have done it long ago! We can now have a simple and organized time tracking system, robust business kpi tracking, AND now also using BigTime Wallet as well! Our clients have loved having an online portal that displays all invoices, and allows payment right there. It has been a huge improvement already for us - highly reccomend! Review collected by and hosted on G2.com.
Nothing, yet! So far it has been a really smooth transition and something we're excited to test further as we go. Review collected by and hosted on G2.com.
BigTime has helpful features that help monitor and ensure staff productivity. As a business owner it gives us flexibility with quick and easy access from any browser. This means we can use the software anytime, anywhere! Review collected by and hosted on G2.com.
While the efforts are well-intentioned, when updates are rolled out, they sometimes feel rushed and untested. As a result, we have had challenges with updates not working properly in different browsers. Once we navigate that path however, we have found the updates to be helpful. The integration with Quick Books is clunky and forced. Some information is entered into Quick Books first and in other instances it must be entered in BigTime first. This creates significant confusing and is leading to dissatisfaction with BigTime. Receiving support is piecemeal and we triage by dealing with one issue at a time. There is not adequate support to troubleshoot and it is time consuming. It is costing us money to try to resolve issues, which should not be the case. Review collected by and hosted on G2.com.
The best thing about Big Time is their Dedicated Team to help you through the process, no matter how hard or how long it takes to get the time keeping and invoicing exactly the way we want and need. I also really like the way the Big Time team works with each other to help their clients. We have been using Big Time for a couple of years now and won't even consider switching. As a small architectural firm, we struggled to find a time keeping and invoicing program to fit our needs. Their program is not too complicated or overly simplified. The new Big Time Wallet has made receiving payments much easier and faster. All this while maintaining competitive pricing and fees. Review collected by and hosted on G2.com.
I don't dislike anything about Big Time. The only thing that needed improvement was the report center but they have been making those improvements so all is good. Review collected by and hosted on G2.com.
You can customize everything according to the company's needs. Also, customer service helps you through Zoom calls, which is much better than just the chat. And the follow-up to the requests.
The new AI feature is awesome and the bigtime academy Review collected by and hosted on G2.com.
Creating Reports is difficult because sometimes the information is not clear, or some columns have the same name, and bring different information. also, sometimes, the reports have calculations that don't match the information on the dashboards. Sometimes is not that easy to use. I would like to know better how bigtime does its calculations. I added a line in one invoice and then it adjusted amounts but the remaining budget per line got messed up and i didn't know how to fic it and the customer support team either. Review collected by and hosted on G2.com.
We like how BigTime is better formatted for project management and integrates well with our QuickBooks platform. It has helped us automate processes that we used to do completely manually, spending countless hours. Now with BigTime, its done in minutes! Truly a huge time saver and will help all business scale up and grow without the dreaded bottlenecks. Review collected by and hosted on G2.com.
The only downside we had was in transitioning all of our data into BigTime. Not that it was BigTime's fault but rather the downside to any large scale transition. Since BigTime is geared for better project insight and metric tracking there are many project level features that need to be properly mapped which was also just time consuming. However, once the initial setup was complete, the work has been a breeze to get through. Review collected by and hosted on G2.com.
1) Project budget tracking capabilities
2) ability to update certain items in bulk
3) reporting capabilities
4) compatible with QuickBooks
5) budget milestones alert system
6) Ability to break down timesheet entries by task without making a job number for each
task Review collected by and hosted on G2.com.
1) BigTime is compatible with QuickBooks but not 100%. There is still a lot of work to be done in that area. When we first launched BigTime, this was a significant issue creating a difficult learning curve. I understand however that working with a massive company like Intuit to develop a software like this can be difficult and time consuming. It's a work in progress.
2) BigTime generally runs smoothly and is user friendly but it carries it's own quirks just like QBs.
3) Day to day customer service for troubleshooting is done via chat portal only. This carries with it pros and cons. One of the cons being that it can make troubleshooting difficult at times as some issues cannot be resolved in a chat portal.
4) BigTime generally runs on the slower side, at least from my perspective. The more data you are working with, the slower it runs. I often have to refresh my screen, sometimes multiple times to get it to load depending upon what I am doing regardless of where I am.
5) BigTime comes with a BIG price tag which of course can make it a risky investment. However, I believe that all things considered, BigTime is making a positive impact on our revenue and I believe this positive impact will continue to grow over time. Review collected by and hosted on G2.com.
We've been a BigTime customer for over eight years and have loved how well the platform fits our needs as a mid-sized consulting firm. As we've grown, BigTime has evolved with us, continuously adding new features that enhance and improve our workflow. Their team is highly responsive to customer feedback and consistently improves the products based on real user needs. It's been great to see their commitment to innovation and user experience over the years. Review collected by and hosted on G2.com.
As the software has expanded, there have been occasional performance slowdowns and bugs that need attention. However, I feel that BigTime has been proactive in responding to and resolving these issues as promptly as possible. Review collected by and hosted on G2.com.
I especially like that BigTime helps with resource management. Resources can be allocated and tracked against many different projects with no difficulty whatsoever. Balancing workloads is really made easier with having a great way to show who is busy and who is overloaded. I also like the tracking and communication within the platform can be managed, and everything tied to the project. It streamlines the workflow so that one would not need any external communication tools and it is just organized. Review collected by and hosted on G2.com.
One of the major drawbacks for me with BigTime is that sometime certain features such as project management are not very flexible. We don`t have much flexibility in terms of that we can adjust some specific ways to work with those workflows. For example, sometimes I don’t quite fit into what appears to be a structure I’m being assigned to assign the tasks across teams. I also don¹t understand the lack of a notification system, I constantly receive too much alerts while IÅm focusing on some task hence I consider it annoying. Review collected by and hosted on G2.com.
We needed to streamline tracking staff hours for invoicing our clients. Manually transferring data from staff invoices to project budget spreadsheets was slow and error prone. It took several hours a month to complete the process. Implementing BigTime made financial data transfer seamless and more accurate. We've used the integration of BigTime with QuickBooks to improve efficiency and reduce senior staff workload. Staff have found the program easy to use. Review collected by and hosted on G2.com.
The initial cost was more than expected as we had to acquire annual subscriptions for each staff member. Review collected by and hosted on G2.com.
BigTime is the perfect blend of financial reporting and project management capabilities. Too often, I have discovered tools that do one or the other well, but seldom both. Review collected by and hosted on G2.com.
The UI is a bit clunky and I had to learn how to navigate. Remembering to save on nearly every window is key. The Gantt chart is not pretty. Review collected by and hosted on G2.com.
