FieldRoutes, a ServiceTitan company Reviews & Product Details - Page 3

We love that the software itself is very easy to use and teach to new employees. Setting up customers and appointments takes very little time. Software's we have used in the past were super time consuming to teach employees and it was time consuming to add appointments and customers.The support from PestRoutes has also always been very timely. They helped us implement a data conversion, provided onsite training & support the day we switched over and have always been just an email or call away. Review collected by and hosted on G2.com.

I would like to see some color coding or different functionality in the scheduling screen. Review collected by and hosted on G2.com.

It's a clear window with boards where you can see your sales teams and tech teams. You can easily modify routes or schedules and there is no lag when doing so. Everything seems very seamless and streamlined. The report and pie charts that PestRoutes uses is great for scaling your business and seeing what things need to be worked on. The App is easy to understand and use when sending invoices, images or other documents to customers. Compared to other software's I've used in the past pest routes is the easiest to understand and be trained on. Review collected by and hosted on G2.com.

Sometimes the Orange seems to be too much, maybe if there was a 'night mode' it would be easier on the eyes. The map that the software uses could also use an update. When there are lots of appointments they pop over each other and even with filters there's still overlapping. Review collected by and hosted on G2.com.

The amount of options available to you from reporting, tracking, scheduling, billing - there is tons of features and options for you to play around with. I like the notification system in particular, it seems to work really well with our customers. Another great feature is the Review collected by and hosted on G2.com.

Occasionally the software runs a bit slow, but it runs fine most of the time. One of the big things I would like to see added are route value totals for the day to the calendar view. I would also like to see a chat options built into the techroutes app and pestroutes office software to be able to more efficiently communicate with the team. Review collected by and hosted on G2.com.

Scheduling has become a breeze and contacting customers is easy. Review collected by and hosted on G2.com.

Getting it set up and learning the new program took a lot of time and energy. Also, we had to transfer all the information from quickbooks manually. Review collected by and hosted on G2.com.

We love how simple Pest Routes makes it to take care of them. Our field technicians and salesmen find it simple and seamless and the office has their information instantly. This keeps our customers happy because we have everything we need to help them as best we can. Review collected by and hosted on G2.com.

We wish changes could be made faster. When we have new ideas that we would like to see implemented, sometimes it can take longer for the team to implement the change. Also, we wish we were kept more in the loop about changes that are made to the software. Sometimes we find out just by logging in and noticing a difference. There are also lots of good features we feel we need more helping knowing how to implement. Review collected by and hosted on G2.com.

I love the ability to create custom reports for my company. There a lot of customization tools for reporting and scheduling that make my life a lot easier. The software is great for scheduling, customization and automation. Review collected by and hosted on G2.com.

I dislike some of the bugs associated with Sales Routes especially. When you are in the sales process and lose all of your information because the app doesn’t auto save little things like that can be pretty frustrating. It seems that there are little glitches that constantly need to be worked out and if I don’t catch them in time, some times it affects my customer base. I also really think the “maps” portion of Sales Routes could use a lot of work especially for admin accounts. Review collected by and hosted on G2.com.

We have been with PestRoutes for 3 years and enjoy it. The software is easy to use for the office staff as well as the field employees. It is sleek and modern looking compared to the other programs on the market. There are many different reports to gather the information you need. I really like the dashboard as you can get all of the information you need from there without having to hunt & search. Review collected by and hosted on G2.com.

Some of the reporting can be difficult to weed through. Their lead system could be improved as it affects the data in the customer report which can be frustrating.This isn't something the support team can really help with as I think it is more geared towards the development group. Review collected by and hosted on G2.com.

It is a seamless transition to get into paperwork rather than filling out paper contracts. All of the information gets uploaded and the technicians can be updated instantly once submitted. Also, if going paperless is part of your sustainability project this will cut out some paperwork in that sense. Review collected by and hosted on G2.com.

The only dislike I have is that a lot of other companies use it as well, meaning the contracts from their companies look fairly similar. But of course some modifications from the user end can fix that easily. The only other issue I experience is of course not having service, but the app will save info offline and upload for you when you have service again. Review collected by and hosted on G2.com.

I like the ability to drop pins on the housing in neighborhoods, it allows me to stay organized in how I approach reknocking areas I’ve been in. It’s effective for areas that are not brand new. I also really appreciate the color coded ways of organizing customers to allow me to quickly see who I need to focus on to improve sales. Review collected by and hosted on G2.com.

I do not like for appointment notes if I reschedule or adjust the appointment the notes delete. That’s been frustrating trying to work the app by copying and pasting all the time. Emailing quotes has given me a really hard time, very hit or miss and I have no way of knowing if it actually went through or not. This is concerning as I email quotes and some people never get them and then never buy our services. Review collected by and hosted on G2.com.

PestRoutes is always adding new features and tweaking the existing features to make them more useful. Support is happy to troubleshoot any issues. New utilities are released multiple times per month and PestRoutes is good about letting us know how to use new features! Review collected by and hosted on G2.com.

Honestly I love PestRoutes and don't really actively dislike any features. I do wish that the library of Help guides was more expansive. There are still some older features that I don't completely understand. Review collected by and hosted on G2.com.