Squirrel POS Reviews & Product Details

Generally very reliable and tech support has always been very helpful. Hearing from employees that the system is generally easy to use. As someone from the tech world, having detailed access to functions helps streamline the system, although instructions are clearly written by a programmer and not end user. Review collected by and hosted on G2.com.

Some of the features require a fair amount of work to implement and can be confusing. Some features don't appear to work as defined or provide no real apparent benefit (such as volume modifiers). Review collected by and hosted on G2.com.

Squirrel has been a great solution for our hotel property. We have had the product since 2015, and just recently upgraded the hardware which was a seamless process. I have been very impressed with the product, software and support. Any time we had issues (which was far and few between), support was always there to resolve anything expeditiously. Review collected by and hosted on G2.com.

Nothing comes to mind. It does everything we need it to do! Review collected by and hosted on G2.com.

Screen customization, allows for multiple configurations using one item database Review collected by and hosted on G2.com.

Lower level support is not great - wish there was more communtication on their end about how our system is set up so we arent havening to explain everytime there is an issue. Lacks in integration with outside products. Review collected by and hosted on G2.com.

The back office. Ability to run helpful reports Review collected by and hosted on G2.com.

Feels outdated compared to other pos systems on the market. Also table side ordering and payment needs to be improved Review collected by and hosted on G2.com.

Using Squirrel has completely redefined how I run my small business. It has helped us streamline our daily operations. It has eliminated the ordering issues we had experienced with our old POS sytem. It has helped reduce our food waste with better tracking options. It has allowed our kitchen to run smoothly, cutting down on meal wait times. Review collected by and hosted on G2.com.

The initial setup was daunting, to begin with. I am not someone who deals well with change. I also am not comfortable with technology. Once we got through the start-up, things went far smoother. I am now ecstatic with the whole system. It was well worth the initial frustration. Review collected by and hosted on G2.com.

Squirrel POS is so simple to use and edit on the fly , price adjustments and items edits or adds can easily be done right from the POS when bartenders and servers inform me of issues. Review collected by and hosted on G2.com.

Sometimes editing mods/addons/combo pop-ups can be tricky, getting it to let me select flavors on wings or add-ons for baked potatoes followed by temps on steaks, some buttons let you click multiple some are solo some force you to click something learning these can take some time to configure these accurately, i now have access to Squirrels learning cafe and online help guides which when i took over this property i was unaware of. Review collected by and hosted on G2.com.

The system is easy to use, and technical support is typically very helpful. Review collected by and hosted on G2.com.

Squirrel Enterprise reporting needs updating. The reports are not very useful, nor easy to manage from an Enterprise level. Review collected by and hosted on G2.com.

That they are local - with a head office in Burnaby, they are, for the most part, very efficient. Review collected by and hosted on G2.com.

They have some annoying tiny items that pop up from programmers that have clearly never worked in the actual hospitality business Review collected by and hosted on G2.com.

Simplicity of programming, price point, familiarity, consistency of a reliable product that rarely malfunctions once set up correctly unlike other companies Review collected by and hosted on G2.com.

No cloud solution for our growing restaurants, so YOU said find another POS and then wanted us to pay 6+ more months b/c of terms sign by prior owner 8 yrs ago Review collected by and hosted on G2.com.

System integration with many other software. Easy setup, ability to set up menus, happy hour menu pricing. Easy of check adjustment and search of checks Review collected by and hosted on G2.com.

Unable to pull employee cash out in date range for a specific employee. Unable to pull cash out the next business day

Unable to pull a tips summary report. complication on Wi-fi set up for tablet as POS Terminal Review collected by and hosted on G2.com.