50 Unite Us Reviews
Unite Us is easy to use and straightforward. Aside from it being a useful tool for us to keep track of our clients needs, it also assists in streamlining the referral process. This makes the responsibilities of our day to day more efficient and effective. I use the platform on a daily basis with such ease. It is also very helpful for tracking purposes when we have to submit our interactions to our higher ups with clients. I use our calendar to reference how many appointments we've had and in turn use the platform for the details of the interactions for it to be more precise. Lastly, the few times I have run into issue using the platform, I have reached out to customer support and they have been very helpful. Review collected by and hosted on G2.com.
Sometimes finding an outside organization to refer the client to can be convoluted. Review collected by and hosted on G2.com.
The best thing about Unite Us is that its platform is an all-in-one hub that provides information, resources, and direct referrals for health coordinators. Health Coordinators can readily see status of referrals and number of referrals made. Information that Health Coordinators would need that we often need to take extra time looking for is available in one place. Review collected by and hosted on G2.com.
Unite Us does take time to understand and use. It is the type of platform that needs to be used regularly for it to become "easy." I also dislike that the websites are not checked to see if they are working. I have clicked on several websites that do not work. Review collected by and hosted on G2.com.
Unite Us has helped us to build a network of over 90 advocacy organizations in the rare disease community. We are able to refer families to each other, clinicians are able to refer to us with one unique QR code, and together we can get families the support they need to thrive. The platform is easy to use and very user friendly for even the most tech-challenged individuals. Our account manager provides excellent guidance and support as each of our advocacy organization onboards to the Unite Us platform. The data insights dashboard gives us information about how we can do better, where we are succeeding, and critical information that allows us to evaluate our programs and what we need to create in order to help more families. Review collected by and hosted on G2.com.
I would love if more people would join the platform and utilize the platform so that we can refer only on teh platform. While Unite Us has over 25,000 social service organizations, it would be great if even more organizations joined for ease of referring clients. Review collected by and hosted on G2.com.
They provide a massive amount of details to help us with our insights, plan design, competitive analysis, and marketing.
I also really enjoy working with our friendly and always helpful account manager, David. Review collected by and hosted on G2.com.
Sometimes navigating the various cards in the system can feel overwhelming, but David is always willing to help us. Review collected by and hosted on G2.com.
From the start, their staff has been highly professional and incredibly responsive to our needs. They are prompt in their communication and willing to go above and beyond by sharing best practices and connecting us with other clients to aid in our decision-making process. Their integration process is organized and they adhere to timelines to ensure all deadlines are met. Review collected by and hosted on G2.com.
Like any evolving technology, there have been features we've been interested in that are still under development or in progress. We look forward to seeing the progress and potential for future use. Review collected by and hosted on G2.com.
Unite Us has been implemented into Veterans Services of the Carolinas internal processes since inception. Unite Us, and the data analytics, have a allowed VSC to grow from a small operation in Asheville NC, to a state wide agency that serves as a model on the national stage. Review collected by and hosted on G2.com.
The only downside I can see to using the system is the process of ensuring agency adoption and ensuring you have a robust network. Without engaged partners who all aknowledge that a single system ensures that best outcomes for clients, the platform can only be used to track internal cases. Review collected by and hosted on G2.com.
Working with Unite Us has been a wonderful experience. The assigned team members were incredibly helpful and enthusiastic, going above and beyond to ensure our implementation and use was successful with our team members. They truly listened to the needs we expressed and worked diligently to deliver results within a realistic timeframe.
Not only was the service exceptional, but the platform itself has been a game-changer. It provides clear and insightful metrics that allow us to see the impact of our reach with clients. These metrics are invaluable for understanding our clients needs as well as gaps in the community.
Overall, this was an outstanding partnership, and we’re thrilled with both the service and the results. Highly recommend! Review collected by and hosted on G2.com.
The biggest downside is the challenge of getting other partners fully on board with the platform. While it's so exciting to think about and see how this system can work successfully when the loop is closed, it can be frustrating for team members when other partners aren't fully engaged or using the platform. Review collected by and hosted on G2.com.
Being able to find resouces outside of our footprint that can help our patients at SAI. Often times the patients we have are from far away, and we aren't familiar with their area they're from and what's available to them. But with a little bit of leg work we can get them the assistance they need and they can then focus on their own recovery. Review collected by and hosted on G2.com.
Occasionally there are computer issues where it is difficult to get logged on. Last week it took me two hours just to complete a request for a patient which normally should only take a matter of minutes. We've called our IT team before and they have veriefied it was an issue with Unite US and not SAI. Review collected by and hosted on G2.com.
As a statewide 211 entity, we appreciate having a data sharing agreement with Unite Us; hosting a Coordination Center with a focus on closed-loop referrals; serving as a front-door for coordinated entry housing programs; and most recently, we launched screening for Health Realted Social Needs benefits for the state of Oregon, where we can send and receive referrals on behalf of Medicaid members. We use Unite Us daily, across multiple programs, and can also store and share documents on behalf of clients. Integration of the platform alongside legacy systems has been easy to navigate and learn. Customer support is widely available when there are any issues that arrise. Review collected by and hosted on G2.com.
This is more of a systems issue, but when an agency isn't using the platform, our clients have to reach out on their own without having that warm handoff. Review collected by and hosted on G2.com.
Unite Us provides an easy to use tool to connect community residents to local resources. Community Health Workers use it often to locate resources and suggests options they may have not thought of. When we run into any issues or questions, the Unite Us representative is always available to help implement new processes that are easy to understand. Review collected by and hosted on G2.com.
Though we find Unite Us as our go to resource guide and connector, we are still learning how to create data sets that fit our needs. Having data sets that are easily mangeable would be helpful so we can create queries that are useful for our needs would be helpful. Review collected by and hosted on G2.com.
