Zoomin
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Zoomin
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4.6 out of 5 stars
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Zoomin Reviews & Product Details - Page 2

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Zoomin Overview

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What is Zoomin?

Our mission is to transform the way enterprises offer and gain value from their product content. Our platform enables organizations to efficiently create, manage, and deliver knowledge to users within an intuitive, personalized, AI-enabled experience. The Zoomin platform continuously ingests evolving product content from all siloed sources and delivers the most relevant, personalized product answers to each user, wherever they need it. This radically improved content experience allows users to effectively self-serve, prevents frustration-driven churn and reduces the burden on support. Our content delivery platform automatically ingests, synthesizes and indexes content from any source, tool and format and delivers it to every channel where customers need it, meaning your teams can continue using the tools they love while you provide a massively improved end user experience. Using machine learning-powered analytics, Zoomin provides actionable insights that guide decision-making across the enterprise. With every interaction, users leave behind behavioral data, which we leverage to offer unique insights into who your users are, how they behave and what they need.

Zoomin Details
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Product Description

Zoomin Docs extends the reach of your product documentation, giving your customers easy and personalized access to the answers they need from any location or device. Provide customers with a single portal that moves your content from a world of documents to a world of answers.

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Salesforce

Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

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Recent Zoomin Reviews

Debbie S.
DS
Debbie S.Enterprise (> 1000 emp.)
5.0 out of 5
"Solid product with a team dedicated to helping us achieve our goals"
When we started on the journey with Zoomin nearly 3 years ago, we had high expectations and a grand plan for how we would revolutionize our custome...
Read more
Marnie R.
MR
Marnie R.Enterprise (> 1000 emp.)
5.0 out of 5
"Powerful, innovative product from a reliable, customer-focused business partner"
I’ve been a Zoomin customer for 3 years now, and I’m a big fan of the product and the people behind the product. What I like best about the Zoomin ...
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Mark J.
MJ
Mark J.Mid-Market (51-1000 emp.)
5.0 out of 5
"Revolutionary"
Zoomin has created solutions that address some of the most longstanding and prevalent technical challeneges faced by documentation teams. They are ...
Read more

Zoomin Media

Zoomin Demo - Zoomin's AI Documentation Summarizing Feature
With Zoomin GPT, users receive an AI-generated summary of the documentation they are reading to deliver the answers they need faster.
Zoomin Demo - Your content analytics dashboard
Strengthen your content strategy with actionable Content Analytics. Find out what's working - and what's not to - to prioritize content updates, identify gaps in your content experience and map what your customers most need.
Zoomin Demo - Empower customers to self-serve with a beautifully branded docs portal
This is the new standard of self-service. On-brand design. Intuitive navigation. Unified knowledge. Personalized answers.
Zoomin Demo - Actionable content analytics
Create a content strategy rooted in data and set and track hyper-relevant content KPIs. Measure and prove how your work impacts KPIs across your organization.
Zoomin Demo - Filters & search preferences
Get the right answers to customers - fast. Let users select the filters and search preferences relevant to their needs so they get the right answer the first time, every time.
Zoomin Demo - GPT Search
Offer GPT search within your docs portal.
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16 Zoomin Reviews

4.6 out of 5
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16 Zoomin Reviews
4.6 out of 5
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4.6 out of 5
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Zoomin Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Here's how.
Ritesh J.
RJ
Consultant
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Rating Updated ()
What do you like best about Zoomin?

With the AI enabled services it helps in managing the content more easier Review collected by and hosted on G2.com.

What do you dislike about Zoomin?

Timely upgrade in compare to other software's vs some inbuilt integration with our app is missing Review collected by and hosted on G2.com.

What problems is Zoomin solving and how is that benefiting you?

Help in solving the content delivery easier with AI enabled feature Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
UC
Mid-Market(51-1000 emp.)
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Review source: G2 invite
Incentivized Review
Rating Updated ()
What do you like best about Zoomin?

Used it at a previous company. It was a very cool and insightful software. Review collected by and hosted on G2.com.

What do you dislike about Zoomin?

Honestly, there wasn't much to dislike. It was pretty easy to use and I saw no real areas for improvement. Review collected by and hosted on G2.com.

Recommendations to others considering Zoomin:

Definitely a worthwile investment Review collected by and hosted on G2.com.

What problems is Zoomin solving and how is that benefiting you?

Allowing a faster way for customers to find solutions. It took away a lot of manual work. Review collected by and hosted on G2.com.

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Joe Z.
JZ
Senior Manager, Documentation Infrastructure
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Zoomin?

Zoomin's product offering is enterprise-level and is positioned to meet current and future business requirements easily. The platform:

* Is focused on user experience, with search and SEO optimization capabilities

* Is highly customizable

* Is capable of permission-based content

* Integrates with SSO platforms easily

* Automatically includes features developed for industry needs

* Supports easy publishing of DITA XML

Zoomin always displays a "can do" and "customer first" attitude. They have a pulse on the industry and understand the goals of many companies that have similar goals in mind. Review collected by and hosted on G2.com.

What do you dislike about Zoomin?

Sometimes release cycles for new enhancements can be delayed. Zoomin typically strives to do everything they can to meet timelines, however sometimes that doesn't always line up. Review collected by and hosted on G2.com.

What problems is Zoomin solving and how is that benefiting you?

Deliver quality product content in multiple languages through a dynamic publishing platform, with intelligent search capabilities. The platform is SSO enabled which provides us the ability to personalize content based on profiles. Review collected by and hosted on G2.com.

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MM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Zoomin?

The ability for our users to find content that they are looking for. The search is very good and easy to use. The fact that you can set up and easily change your taxonomy, if needed is a great feature of this product. Review collected by and hosted on G2.com.

What do you dislike about Zoomin?

Takes some work to prepare and upload the documents to the site. Depending on your source files, you may have an easier time preparing and uploading documents. Our source is a bit more complicated, so it takes some work to set the tagging and prepare files for upload. Review collected by and hosted on G2.com.

What problems is Zoomin solving and how is that benefiting you?

As a current user of Zoomin, I have been able to provide a central location for publishing technical documents that relate to all of our products. Our customers only have to access one single location to find help on our products. Previously, we had product documentation segregated by product version and divided additionally between software and hardware products. Now we are able to locate all product and document versions on a single site and users can fairly easily discriminate between versions and find what they need quickly. In addition, the site can be displayed easily on tablets or phones. Review collected by and hosted on G2.com.

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Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Zoomin?

Zoomin provides a multi-channel gateway for our customers. The multiple delivery channels allows our customers self-service to access content in the most optimal solution for them. The robust interface empowers personalization and enables searchability. The interface is customized for our customers needs and brings critical information to the forefront. All of these features provides an elevated customer experience. In addition, the efficiency gain with the ease of publication is priceless. Review collected by and hosted on G2.com.

What do you dislike about Zoomin?

There have been no downsides. We are pleased with the product and support. Review collected by and hosted on G2.com.

What problems is Zoomin solving and how is that benefiting you?

We are fulfilling our customer expectation with allowing multi-channel delivery and personalizing content. We have vastly reduced our time to publication through automation. We are using the analytics to further refine our product in our continuous improvement efforts. Review collected by and hosted on G2.com.

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Verified User in Restaurants
AR
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Organic
What do you like best about Zoomin?

The development team is easy and great to work with! Very helpful with finding solutions and the best way to implement our needs. Review collected by and hosted on G2.com.

What do you dislike about Zoomin?

Sometimes it takes a while to fix issues but mostly if it has to do with development and building something from scratch. But the communication from the team and techs is ongoing and up to date! Review collected by and hosted on G2.com.

What problems is Zoomin solving and how is that benefiting you?

Using Zooming as a software solution to house a massive amount of data for multiple users to have access to. The data needs to be presented in a way that is easy to read and follow. Zoomin solves that problem perfectly! Review collected by and hosted on G2.com.

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Pros and Cons Details
Zoomin