The Top 20 Digital Experience Monitoring (DEM) Software

Check out this list of the top Digital Experience Monitoring (DEM) Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Glassbox

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Financial Services

55%

Insurance

19%

Retail

18%

Telecommunications

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.9

Meets Requirements

Average: 9.2

9.9

Ease of Doing Business With

Average: 7.9

10.0

Ease of Setup

Average: 8.9

10.0

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 7.8

10.0

Cyara Platform

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

29%

Telecommunications

29%

Hospital & Health Care

29%

Consumer Services

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

10.0

Meets Requirements

Average: 9.2

10.0

Ease of Doing Business With

Average: 7.9

10.0

Ease of Setup

Average: 8.9

10.0

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 7.8

10.0

Zipy

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

44%

Information Technology and Services

22%

Apparel & Fashion

22%

Information Services

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.8

Meets Requirements

Average: 9.2

9.5

Ease of Doing Business With

Average: 7.9

10.0

Ease of Setup

Average: 8.9

10.0

Quality of Support

Average: 9.4

9.7

Ease of Admin

Average: 7.8

10.0

Dynatrace

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

42%

Computer Software

20%

Financial Services

19%

Insurance

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.4

Meets Requirements

Average: 9.2

9.0

Ease of Doing Business With

Average: 7.9

9.2

Ease of Setup

Average: 8.9

8.5

Quality of Support

Average: 9.4

8.8

Ease of Admin

Average: 7.8

8.5

Contentsquare

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

42%

Apparel & Fashion

30%

Information Technology and Services

14%

Luxury Goods & Jewelry

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.2

9.7

Ease of Doing Business With

Average: 7.9

9.8

Ease of Setup

Average: 8.9

9.2

Quality of Support

Average: 9.4

9.7

Ease of Admin

Average: 7.8

8.8

Catchpoint

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

57%

Financial Services

21%

Airlines/Aviation

11%

Apparel & Fashion

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.2

9.7

Ease of Doing Business With

Average: 7.9

9.8

Ease of Setup

Average: 8.9

9.6

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 7.8

9.6

ManageEngine Applications Manager

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

33%

Computer Software

25%

Computer & Network Security

25%

Hospital & Health Care

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 7.9

9.7

Ease of Setup

Average: 8.9

9.5

Quality of Support

Average: 9.4

9.4

Ease of Admin

Average: 7.8

9.5

IBM Instana

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

42%

Computer Software

29%

Financial Services

14%

Telecommunications

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 7.9

8.4

Ease of Setup

Average: 8.9

9.2

Quality of Support

Average: 9.4

9.0

Ease of Admin

Average: 7.8

8.4

Germain UX

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

60%

Computer Software

20%

Computer Networking

10%

Internet

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.4

Meets Requirements

Average: 9.2

9.8

Ease of Doing Business With

Average: 7.9

10.0

Ease of Setup

Average: 8.9

9.9

Quality of Support

Average: 9.4

9.8

Ease of Admin

Average: 7.8

10.0

#10

VWO Insights - Web

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

33%

Internet

33%

Financial Services

17%

Furniture

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.7

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 7.9

9.3

Ease of Setup

Average: 8.9

9.2

Quality of Support

Average: 9.4

9.4

Ease of Admin

Average: 7.8

9.2

#11

Rakuten SixthSense Observability

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

38%

Computer Software

25%

Education Management

19%

Computer & Network Security

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 7.9

9.2

Ease of Setup

Average: 8.9

9.3

Quality of Support

Average: 9.4

9.2

Ease of Admin

Average: 7.8

9.6

#12

ThousandEyes

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

58%

Computer & Network Security

17%

Financial Services

13%

Computer Networking

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.2

9.4

Ease of Doing Business With

Average: 7.9

9.8

Ease of Setup

Average: 8.9

9.5

Quality of Support

Average: 9.4

8.6

Ease of Admin

Average: 7.8

9.3

#13

New Relic

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

55%

Computer Software

21%

Computer & Network Security

14%

Insurance

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.2

9.0

Ease of Doing Business With

Average: 7.9

8.7

Ease of Setup

Average: 8.9

8.8

Quality of Support

Average: 9.4

8.8

Ease of Admin

Average: 7.8

8.6

#14

Noibu

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

60%

Health, Wellness and Fitness

13%

Computer Software

13%

Electrical/Electronic Manufacturing

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.4

Meets Requirements

Average: 9.2

9.0

Ease of Doing Business With

Average: 7.9

9.1

Ease of Setup

Average: 8.9

9.7

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 7.8

8.1

#15

SolarWinds Observability

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

63%

Computer Software

14%

Telecommunications

12%

Hospital & Health Care

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 7.9

8.7

Ease of Setup

Average: 8.9

8.6

Quality of Support

Average: 9.4

8.6

Ease of Admin

Average: 7.8

8.9

#16

Insightech

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

43%

Financial Services

29%

E-Learning

14%

Entertainment

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.2

9.5

Ease of Doing Business With

Average: 7.9

0.0

Ease of Setup

Average: 8.9

9.2

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 7.8

0.0

#17

AppDynamics

Overall Satisfaction Score

Top Industries of Reviewers:

Banking

33%

Information Technology and Services

25%

Higher Education

25%

Insurance

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.2

8.2

Ease of Doing Business With

Average: 7.9

8.7

Ease of Setup

Average: 8.9

9.1

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 7.8

9.8

#18

Raygun

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

43%

Computer Software

29%

Financial Services

21%

E-Learning

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 7.9

8.0

Ease of Setup

Average: 8.9

9.0

Quality of Support

Average: 9.4

8.3

Ease of Admin

Average: 7.8

8.4

#19

Conviva Operational Data Platform

Overall Satisfaction Score

Top Industries of Reviewers:

Broadcast Media

38%

Information Technology and Services

25%

Telecommunications

25%

Entertainment

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.1

Meets Requirements

Average: 9.2

8.8

Ease of Doing Business With

Average: 7.9

0.0

Ease of Setup

Average: 8.9

8.9

Quality of Support

Average: 9.4

9.3

Ease of Admin

Average: 7.8

0.0

#20

Panelbear

Overall Satisfaction Score

Top Industries of Reviewers:

Accounting

38%

Marketing and Advertising

38%

Food & Beverages

13%

Higher Education

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.2

8.7

Ease of Doing Business With

Average: 7.9

0.0

Ease of Setup

Average: 8.9

0.0

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 7.8

0.0