Best Session Replay Software
Session replay software, also known as session recording software, enables businesses to record and visually replay user interactions on a website, digital product, or mobile app. Session replay software offers visibility into how visitors navigate a website or mobile app, highlighting any bugs, errors, or moments of confusion they may encounter.
With these tools, businesses can capture the entire browsing session for each use—from page visits to clicks, taps, scrolls, and form entries—and rewatch each session. And by analyzing these sessions, businesses can visually uncover the root causes of conversion drops, identify friction points that may frustrate users, and implement quick fixes to enhance the overall user experience (UX). These insights help optimize websites and mobile interfaces for a smoother and more intuitive user journey.
Session replay software is often leveraged by UX teams or product teams to provide a clear picture of how users interact with the site. Marketing teams also use this software to monitor how visitors of a website or mobile app engage with their branding or messaging. Session replay software often work in tandem with other behavioral analytics software, such as digital analytics software, A/B testing software, heatmap tools, product analytics software, or mobile app analytics software.
To qualify for inclusion in the Session Replay category, a product must:
- Capture and record all user interactions, like mouse clicks, scrolls, taps, or navigation paths, across multiple pages and tabs on a website or mobile app interface
- Visually replay each recorded session to watch and playback how users interact with a website, digital product, or mobile app
- Provide insights into friction points, behavior patterns, and conversion funnels to help identify opportunities to optimize the user journey
Best Session Replay Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
LogRocket combines session replay, product analytics, and error tracking – empowering software teams to create the ideal product experience.
- Software Engineer
- CTO
- Computer Software
- Information Technology and Services
- 62% Small-Business
- 28% Mid-Market
15,087 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Fullstory is a behavioral data and analytics platform that helps technology leaders and digital experience teams understand their digital story so they can make every interaction more human. Customer-
- Product Manager
- Software Engineer
- Computer Software
- Information Technology and Services
- 51% Mid-Market
- 30% Small-Business
4,891 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Glassbox is a type of customer intelligence solution designed to help enterprises understand and enhance their online customer engagement. By leveraging artificial intelligence, Glassbox captures and
- Digital Analyst
- Product Owner
- Financial Services
- Insurance
- 78% Enterprise
- 17% Mid-Market
1,864 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
PostHog is the open-source, all-in-one platform that helps engineers build better products. We enable software teams to capture events, perform analytics, record user sessions, conduct experiments a
- Software Engineer
- CTO
- Computer Software
- Information Technology and Services
- 80% Small-Business
- 18% Mid-Market
13,846 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights,
- Software Engineer
- Senior Software Engineer
- Information Technology and Services
- Financial Services
- 69% Enterprise
- 23% Mid-Market
18,693 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Clarity is a free, easy-to-use tool that captures how real people actually use your site. Setup is easy, and you'll start getting data in minutes. With advanced heatmaps, session recordings, and power
- Information Technology and Services
- Computer Software
- 62% Small-Business
- 28% Mid-Market
14,002,563 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The all-in-one experience intelligence platform: for businesses that need strong customer understanding quickly. Contentsquare provides actionable insights to easily prioritize decisions and continuou
- Digital Experience Manager
- Digital Analyst
- Retail
- Apparel & Fashion
- 48% Enterprise
- 30% Mid-Market
6,642 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Lucky Orange is a type of conversion rate optimization (CRO) solution designed to help users understand the behavior of their website visitors and identify the reasons behind traffic that does not con
- Owner
- CEO
- Retail
- Marketing and Advertising
- 84% Small-Business
- 13% Mid-Market
10,802 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employe
- Product Manager
- Customer Success Manager
- Computer Software
- Information Technology and Services
- 62% Mid-Market
- 19% Enterprise
20,213 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Digital leaders rely on feedback as the lifeblood of their experience program. But what happens when customers leave confusing, inactionable feedback? Or when customers don’t leave feedback at all?
- Telecommunications
- Insurance
- 50% Enterprise
- 35% Mid-Market
12,517 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Amplitude Session Replay is a type of analytics solution designed to help teams understand user behavior through high-fidelity replays of user sessions. This innovative tool merges qualitative insight
- Computer Software
- 61% Small-Business
- 26% Mid-Market
20,839 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Mouseflow is a behavior analytics platform that helps businesses understand why visitors don’t convert. With automated friction detection, user journey mapping, session replays, heatmaps, feedback sur
- CEO
- Owner
- Marketing and Advertising
- Computer Software
- 68% Small-Business
- 23% Mid-Market
1,770 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Hotjar, part of the Contentsquare group, provides Product Experience Insights that show how users behave and what they feel strongly about, so product teams can deliver real value to them.
- Product Manager
- Marketing Director
- Computer Software
- Marketing and Advertising
- 52% Small-Business
- 36% Mid-Market
22 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
UXCam is an all-in-one mobile app analytics platform that enables companies to understand user behavior. UXCam started as a session replay and heatmap solution, but we realized that there are many
- CEO
- Product Manager
- Financial Services
- Computer Software
- 56% Small-Business
- 29% Mid-Market
2,186 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Quantum Metric is the customer-centered digital analytics platform for today’s leading organizations. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter
- Product Manager
- Retail
- Telecommunications
- 63% Enterprise
- 24% Mid-Market
678 Twitter followers
Learn More About Session Replay Software
Session Replay Software: Analyst Takeaways from G2’s Review Data
Session replay software helps businesses understand how users interact with their websites and mobile apps. These tools capture user actions, allowing teams to watch real-time replays and identify where users face difficulties or drop off. From my analysis of thousands of G2 reviews, I’ve seen companies across many sectors rely on session replay tools to troubleshoot issues, improve user journeys, and enhance customer support.
Teams in product management, customer support, and marketing use these tools across industries like software development, e-commerce, education, and healthcare. Small businesses appreciate session replay for identifying user pain points without needing a dedicated UX team, while enterprise organizations use it to monitor complex user journeys at scale. This software is especially popular in industries with fast-paced digital experiences, where understanding user behavior is critical.
What I Often See in Session Replay Feedback
Pros: What Users Consistently Appreciate
- Seeing User Behavior Up Close: Users often describe session replay software as a way to step into their customers' shoes. They love watching exactly where users click, pause, or leave, transforming guesswork into clear and visual feedback.
“The tool has completely transformed how we troubleshoot user issues. The session replay feature is an absolute lifesaver—seeing what the user experienced removes all the guesswork from bug tracking. It's also invaluable for understanding user behavior and optimizing UI/UX. Integrating error tracking tools and Redux state logs gives us a full picture in one place. It’s user-friendly and surprisingly fast to implement.”- Shane Pfister, LogRocket review.
- Quick Setup Without Hassle: I’ve read plenty of reviews where users mention getting started quickly, whether it's a simple code snippet or a straightforward integration. For most, it’s up and running without a call for help.
“This tool has been a fantastic surprise. I initially expected it to be a heavy and complex analytics tool, but it was incredibly accessible, especially for early-stage projects. The setup was straightforward and fast, and it integrated seamlessly with my Next.js app, performing far better than expected. What stands out is how complete the platform is; it has every feature I could need—from product analytics to session replays, feature flags, A/B testing, and more—all in one place. Usually, you need to string together multiple tools to get this level of insight, but this software delivers everything without feeling bloated. It’s rare to find a tool this powerful that still feels lightweight and developer-friendly. Highly recommended for startups and scale-ups alike.”- Ricardo Krug, PostHog review
- Support That Feels Human: I observed that many reviews highlighted fast, helpful support. Whether users have setup questions or run into technical issues, they feel heard and guided.
“Gives great, granular insights on user behaviour on your website. They have good training modules for introductory skills. Helpful customer support team who's happy to answer questions.” -Marley Dizney Swanson, Fullstory review
Cons: Where Many Platforms Fall Short
- Slower Page Load Times: Performance issues are frequently mentioned. Users mention that their websites or apps can become sluggish, especially on high-traffic pages, making it a trade-off between insights and speed.
“Usually, the loading times are a bit slow. Understandable because of the data-crunching that needs to occur, but Vercel is much faster, and I find myself getting bored waiting for the data to load in the tool.”—Adam Skjervold, PostHog review.
- Advanced Settings Can Be Confusing: While many say basic setup is easy, I’ve seen comments about advanced features feeling too technical. Without a background in coding, some users get stuck.
“The network debug feature in the tool could be improved. It should include the response and provide an easier way to expand the URL for better debugging. The advanced features can also be hard to learn at first, so it might take some time for new users to get used to everything.” - Darshan Jain, Fullstory review.
- Finding Relevant Sessions Is a Hassle: Users want more control over filtering replays. I’ve seen feedback from teams that wish they could search for specific user behaviors or focus on certain pages without endless scrolling.
“There's no option to filter the sessions I wanna watch on the session replay tabs. I would like to filter the recording based on some filters, such as the ability to start recording when the user performs a set event (trigger events). The features could be more”- Sai Preetham M, Amplitude Session Replay review.
My Expert Takeaway on Session Replay Software in 2025
Session replay software is more than just a tool for fixing bugs. It provides a direct view into how real users experience your website or app. The most innovative teams use it as part of their daily workflow, not just for troubleshooting. They watch replays to uncover friction points, test design changes through A/B testing, and even train support agents with real examples.
This category holds an average 4.5-star rating, a 9.0/10 likelihood to recommend, and consistently high scores across ease of use (6.0/7), setup, and support (7.0/7). Users value how these tools provide instant visibility into user behavior, making it easier to spot problems and optimize experiences without guesswork.
If there’s one takeaway, I’d emphasize that session replay is more than a debugging tool. It offers a direct look into the user’s experience. The most successful teams treat it as a continuous learning tool to improve products, understand customers, and make better decisions.
Last updated on May 19, 2025
