Compare ChurnZero and ZapScale 
- Users report that ChurnZero excels in its Customer Health Scores with a rating of 8.9, while ZapScale shines even brighter with a score of 9.5, indicating that ZapScale provides more robust tools for monitoring customer engagement and satisfaction.
- Reviewers mention that ChurnZero's Ease of Setup is rated at 7.8, which some users find challenging, whereas ZapScale's score of 9.2 suggests a more user-friendly onboarding experience, making it easier for teams to get started quickly.
- G2 users highlight that ChurnZero's Quality of Support is impressive with a score of 9.6, but ZapScale slightly edges it out with a score of 9.7, indicating that users may find even more responsive and helpful support with ZapScale.
- Users on G2 report that ChurnZero's Playbooks feature is rated at 8.7, which is useful but not as comprehensive as ZapScale's 9.1 rating, suggesting that ZapScale offers more effective strategies for customer engagement.
- Reviewers mention that ChurnZero's Data Security is rated at 9.1, which is solid, but ZapScale's higher score of 9.5 indicates a stronger emphasis on protecting user data, a critical factor for many businesses.
- Users say that while ChurnZero provides decent Analytics capabilities with a score of 8.6, ZapScale's 9.3 rating suggests a more advanced and user-friendly analytics suite, allowing for better insights into customer behavior and trends.
- This pricing is for startups with upto 100 customers, ZapScale offers unlimited users in your organization, unlimited app integration & 1 day onboarding. You will be able to track upto 10 product features / event tracked & retain data for 90 days. Below is the detailed product feature list:
- Customer 360 view
- Health Analytics
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Onboarding and implementation was not great. The UI experience could be improved. We need best practices guides for how to set-up the best journey or play. Our CSM is unable to share those details and walk us through the process
Super-easy 1-day onboarding to get the data from: 1. Our SaaS product usage 2. Our ticketing app 3. Our billing and subscription app 4. Our email app to get 40+ pre-built KPI driven health metric on each customer and each user to understand their...
The product has many features on paper; however, all the gaps show up after implementation. The product might work out well for companies who are starting to build their CS teams from scratch but definitely not a product which can help at scale.
First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...
Super-easy 1-day onboarding to get the data from: 1. Our SaaS product usage 2. Our ticketing app 3. Our billing and subscription app 4. Our email app to get 40+ pre-built KPI driven health metric on each customer and each user to understand their...
Onboarding and implementation was not great. The UI experience could be improved. We need best practices guides for how to set-up the best journey or play. Our CSM is unable to share those details and walk us through the process
The product has many features on paper; however, all the gaps show up after implementation. The product might work out well for companies who are starting to build their CS teams from scratch but definitely not a product which can help at scale.
