528 Accelo Reviews
We were able to consolidate and unify: contact management, sales pipeline, project setup and timesheeting, payments and ticketing in to a single, integrated experience. Removing the various stand-alone solutions we used, both paid services and custom-development.
The implementation, setup and configuration and onboarding was excellent, and the adoption specialists in Accelo team in region really knew their way around typical customer scenarios and how to apply with the different modules. We knew alot of what we did was not unique, and in places not very efficient and the skillful way they guided us through the implementation really showed an understanding of both the platform, typical customer needs and implementation patterns, and when we had really unique requirements - how to address them.
It integrates into our core productivity suite on 365 for linking to calendar, communications and there's a mobile app which is essential for mobile professionsal services consultants. This enables us to track timesheets, job management, and lead to sale to project conversion at the point of where we work - and not constantly changing between platforms. Because we have our project delivery and ticketing in the platform, we all use various modules in the suite every day.
Where we've had issues with functionality, or in one case problems from post v4 enhancement releases changing how functionality works, the support team have been great. They always within SLA, really understand the product, and when we end-up with product team behind support the hand-off is seamless. Again the process is really well managed. Most things were readily resolved, the odd one which couldnt be has, in 1 case, resulted in our contributing to the development backlog and roadmap investment. Review collected by and hosted on G2.com.
There are some annoyances, and most are minor so far. Mostly little things like:
1. Creating appointment for Microsoft Teams meeting doesnt get automatically captured by Accelo events in time-tracking, like creating a standard meeting or appointment in Outlook calendar - even though both create the same underlying booking;
2. updates to the mobile app made 1 key activities with time-management more difficult when the feature was moved, and functionaly was reduced over previous release. Unfortunately mobile app was a primary purchasing feature for one of the Director(s), so this didn't go down well.
3. the contact management UX updates with v4 release removed multi-column filtering, or using alternative columns, besides contact's name, to sort.
4. the fact you can't add multiple task-owners in project, means time-tracking becomes a bit skewed Review collected by and hosted on G2.com.
What I like best about Accelo is its seamless ability to bring all aspects of project and client management into one centralized platform. The automation features are a standout—repetitive tasks like time tracking, invoicing, and progress updates are handled effortlessly, saving us significant time and reducing the chance of human error. Review collected by and hosted on G2.com.
While Accelo is an excellent tool overall, there are a few areas where it could improve. The customisation options, while robust, can sometimes feel a bit limited, especially when trying to tailor certain workflows or reports to fit unique business needs. Review collected by and hosted on G2.com.
We use Accelo everyday for our bsiness and one of the best things about Accelo is that it can replace a lot of tools and centralise the work and company information in one place, from emails, tickets, projects, invoices, etc. it has the ability to integrate to a handful of common tools. Customer support is fantastic and always quick to respond. A lot can be customised to suit various workflows. The time tracking is fantastic in being able to track time on mostly everything, without needing to use a different tool. Review collected by and hosted on G2.com.
Like any PSA tool, it can take some time to setup. The downside to having everything in a central place is when you rely on it, when somethings don't work or some integrations being a bit basic, it can be difficult to then want to use it as central information. Lots of feature requests which seem to be coated in dust from years ago, but with the new V4 update, I'd love to see some of these feature requests actually actioned to make Accelo into a greater product! Review collected by and hosted on G2.com.
Accelo has lots of features. more than are needed Review collected by and hosted on G2.com.
There are multiple ways of doing things that are confusing for teams, you have to go through way to many steps to complete a simple task. Their training for my team only covered the very basics and when requesting training multiple times I recieved little support or costs of over $5000 for things we should have been trained in from the beginning. When trying to get assistance because we were unhappy with their product and service they just kept trying to sign us onto longer contract commitments rather than helping us out. we used Accelo since 2020 until November 2024 and we should have dropped it after 3 months of trying it out. big mistake. A warning to others - They are very good on the sell and upsell but once signed up , the service level drops and it feels like a money grab. There are plenty of other systems out there that are less cumbersome , better value and offer better service. Review collected by and hosted on G2.com.
The best feature for us is the rich API. We have been able to deeply customize Accelo to integrate with our myriad of other business tools. Review collected by and hosted on G2.com.
Accelo's advanced reporting features come at a premium and don't account for hours our offices are closed, so we can't use it for accurate response time reporting. Review collected by and hosted on G2.com.
Build for agencies and has all the tools agencies usually struggle finding in other project management systems. The support team is super nice and helpful Review collected by and hosted on G2.com.
There are still some bugs here and there. Specifically, my biggest things are: I dont like how tickets status are not dynamic and how the logic behind retainers goes. Timesheets are also not my favourite as there is a lot of search needed as the system dynamically keeps lots of activities open Review collected by and hosted on G2.com.
The sheer number of fuctions that Accelo offers across the entire agency process: tracking leads and clients; tracking projects, tickets, and tasks; managing retainers, invoices, and billing. Accelo is like a Swiss Army knife for agencies. Plus, the assignment of permissions that allow staff to use those parts of the system applicable to them, along with granularity for many of its functions. The way that Accelo connects to the outside world (particuarly in relation to automatically matching customers to tickets). Once configured, it is the type of system that can fit natually into being used all day, every day, without strain inside an agency. (Note that it might have applicability outside of agencies, but I have only used in an agency environment.) Finally, there are mobile versions. I have montiored things on a phone and done work on a tablet. Not recommending that for daily operations, but it was very helpful in a pinch. Review collected by and hosted on G2.com.
The only downside is the new logo. It doesn't show up when using Accelo in dark mode in a browser. That makes it hard to find Accelo in a sea of tabs. Other than that, there is a lot to love with Accelo. Review collected by and hosted on G2.com.
Invoicing and visibility of project retainer budgets. Setting up repeaters and invoicing clients is very easy compared to have two different systems (e.g. used to use Jira and Xero and have to create integrations that may break). Review collected by and hosted on G2.com.
Lots of features still missing, e.g. the typing experience in Jira/Notion with smart text everywhere is far more capable. E.g. writing and logging tasks in description is only simple text, so we have to doa workaround of logging in the stream for detailed explanation. Sometimes images don't even work properly. Also no dark mode. Review collected by and hosted on G2.com.
I use Accelo every day for work. It is convenient that it syncs with Gmail, so I can easily log my time for emails on my daily timesheet. I like how I can manage my tickets and tasks and track their progress through statuses.
I have reached out to their support team a few times, and the questions were resolved quickly. Review collected by and hosted on G2.com.
While Gmail is integrated, a few emails seem to fall between the cracks. Most emails show up in my daily timesheet, but usually there are one or two missing.
I wish ticket statuses would update automatically based on email conversations, or that there was a checkbox when sending an email so I can easily update the status from there. Otherwise it's easy to forgot and the statuses aren't accurate. Review collected by and hosted on G2.com.
