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Amplix
89 Amplix Reviews
4.6 out of 5
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JM
Justin M.
Mid-Market(51-1000 emp.)
What do you like best about Amplix?
They a very responsive and helpful. This is important for us as implementing a new phone system can be time consuming and we need help / answers as soon as possible. They are also very willing to jump on a call or setup a meeting to talk through anything that we need assistance on; also key to staying on track and continuing to move forward with implementation. Review collected by and hosted on G2.com.
What do you dislike about Amplix?
I haven't had any dislikes to this point. If I can offer a little feedback, sometimes it is easier to have Inflow build out the reports, metrics and schedules that will get us up and running sooner as apposed to us stumbling through attempting the setup ourselves. Review collected by and hosted on G2.com.
AM
Amy M.
Information Technology Business Analyst
Mid-Market(51-1000 emp.)
What do you like best about Amplix?
Our implementation project with InflowCX was well organized and timely. We have a customer success manager who regularly touches base. He is always on top of our requests and needs. Review collected by and hosted on G2.com.
What do you dislike about Amplix?
I've been disappointed with how often our support requests are escalated to Genesys. It seems to take a lot of time for things to be resolved. We added an external tag feature in May, but it is still not working properly for all users who aren't administrators. The back and forth between us, InflowCX, and Genesys is a bit ridiculous. It still isn't solved.
I'm also frustrated with the inability to export contacts. While I know that the issue is more directly with Genesys, we need InflowCX's help in coming up with a solution. Review collected by and hosted on G2.com.
CV
Chris V.
IT Manager
Small-Business(50 or fewer emp.)
What do you like best about Amplix?
Their Support is top notch always reachable and very knowledgeable.
They have helped us clean up our initial setup in order to allow Genesys functions to work as intended. Review collected by and hosted on G2.com.
What do you dislike about Amplix?
We have a one off solution and that seems to have only only support person knowledgeable in it. The bummer part is that that solution is our weak link in our tech stack. Review collected by and hosted on G2.com.
DB
Daniel B.
Mid-Market(51-1000 emp.)
What do you like best about Amplix?
InflowCX is full of helpful, knowledgable, and kind workers and staff that know how to prioritize the customer and their needs. Review collected by and hosted on G2.com.
What do you dislike about Amplix?
I haven't found one yet, and hope I never do. Review collected by and hosted on G2.com.
LL
Lorena L.
Mid-Market(51-1000 emp.)
What do you like best about Amplix?
What I liked the most is the support and the tech knowledge they posses. They’ve been available day and night, flexible, super creative with workarounds and and on top of it, they trained us on everything under the sun . Review collected by and hosted on G2.com.
What do you dislike about Amplix?
There's nothing I disliked about working with Inflow. Review collected by and hosted on G2.com.
EI
Verified User in Information Technology and Services
Mid-Market(51-1000 emp.)
What do you like best about Amplix?
Really proactive and good quality tech people Review collected by and hosted on G2.com.
What do you dislike about Amplix?
For a period we didn't really hear from them and we didn't really get a view of what they offered. Since our new CSM came on board that's definitely improved. Review collected by and hosted on G2.com.
JL
Josh L.
Mid-Market(51-1000 emp.)
What do you like best about Amplix?
During our project, our Inflow PM was very organized, utilizing a workbook that covered all of needs. This included all aspects from implementation, to testing, issue follow-up and training. Review collected by and hosted on G2.com.
What do you dislike about Amplix?
Based on our use case, we did not experience any dislikes. Review collected by and hosted on G2.com.
TP
Tom P.
Mid-Market(51-1000 emp.)
What do you like best about Amplix?
Customer success manager is proactive and highly responsive.
Support portal is easy to use. Review collected by and hosted on G2.com.
What do you dislike about Amplix?
Some queries need to be directed to Genesys directly which can delay support on occasion Review collected by and hosted on G2.com.
AO
Verified User in Oil & Energy
Mid-Market(51-1000 emp.)
What do you like best about Amplix?
Inflow has always had great response times when calling for support or emailing about inquiries about Voip systems. Review collected by and hosted on G2.com.
What do you dislike about Amplix?
I have not had any issues when it comes to inflow. I use them for support and inquiries for new voip systems and have not been let down. Review collected by and hosted on G2.com.
OI
Verified User in Insurance
Mid-Market(51-1000 emp.)
What do you like best about Amplix?
The most helpful resource is our Inflow CX support team who are very responsive. They are patiently assist in over the phone guidance so we can own the 'how to' moving forward. Review collected by and hosted on G2.com.
What do you dislike about Amplix?
Nothing at the moment. All is going great! Review collected by and hosted on G2.com.
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