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Epic Reviews & Product Details

Epic Overview

What is Epic?

Founded in a basement in 1979, Epic develops software to help people get well, help people stay well, and help future generations be healthier.

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Product Description

Epic develops software to help people get well, help people stay well, and help future generations be healthier.


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Epic Systems

Description

Epic Systems Corporation, commonly referred to as Epic, is a service provider of electronic health records (EHR) software for the healthcare industry. Founded in 1979 by Judith Faulkner and headquartered in Verona, Wisconsin, Epic specializes in creating comprehensive and highly customizable software solutions that assist healthcare organizations in managing and integrating all aspects of patient care. Their products include solutions for registration, scheduling, clinical systems for doctors, nurses, emergency personnel, and numerous specialized providers, as well as systems for billing and population health.Epic's software is known for its interoperability, scalability, and robust feature set, making it a preferred choice for large healthcare systems, academic medical centers, and children's organizations across the United States and around the world. Epic supports the medical records of over 250 million patients globally and is pivotal in facilitating medical research and patient care coordination.

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Epic Integrations

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Integration information sourced from real user reviews.

Recent Epic Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Great always reliable useful information"
How reliable the resources are and how many different resources that are available
Jambrea B.
JB
Jambrea B.Enterprise (> 1000 emp.)
3.0 out of 5
"Do your job"
Every job title have differ screen to do there job only
Josiah B.
JB
Josiah B.Small-Business (50 or fewer emp.)
3.5 out of 5
"Epic is a great tool for managing out clients"
The ease of use. Once I learned my way around it is great how accessbile it is

Pricing Insights

Averages based on real user reviews.

Time to Implement

9 months

Return on Investment

28 months

Average Discount

17%

Perceived Cost

$$$$$
View More Pricing Information

Epic Media

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930 Epic Reviews

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930 Epic Reviews
4.2 out of 5
930 Epic Reviews
4.2 out of 5

Epic Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
SC
Process Improvement Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Epic?

It helps Improve patient care, streamline workflows, and enhance data access. I like the easy integration with other systems through its cloud-based architecture Review collected by and hosted on G2.com.

What do you dislike about Epic?

It doesn't have historical data to come up with trends. There is a steep learning curve to build some of the reports. Review collected by and hosted on G2.com.

What problems is Epic solving and how is that benefiting you?

Epic can help track important revenue cycle KPIs. Our hospital has used some of the reporting to try to decrease certain types of denials. Review collected by and hosted on G2.com.

Josiah B.
JB
Customer Experience Insurance Agent
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Epic?

The ease of use. Once I learned my way around it is great how accessbile it is Review collected by and hosted on G2.com.

What do you dislike about Epic?

Somtimes features like adding a file or attaching a email do not work properly. We occasionally experience slowness and freezing. Review collected by and hosted on G2.com.

What problems is Epic solving and how is that benefiting you?

Epic helps us keep records all in one place Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
IH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Rating Updated ()
What do you like best about Epic?

For any company working in US would know that if your healthcare data is in EPIC it is best secured and there couldn't be possibly any better EHR in terms of firewall and security as EPIC Review collected by and hosted on G2.com.

What do you dislike about Epic?

Bad UI, gives 2007 window feels

Complex interface and outdated also Review collected by and hosted on G2.com.

What problems is Epic solving and how is that benefiting you?

Security - Top most priority when it comes to healthcare data Review collected by and hosted on G2.com.

Sarah R.
SR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Epic?

As a medical clinic, we use Epic daily to manage our patients protected health information and facilitate communication between our clinical teams. In regard to the integration with Reputation, it is a time saver for me! In the past, I had to manually download a file from Epic and then upload it into my reputation management software. I was not able to be consistent with gaining survey information and online reviews as this process didn't take place daily. Now the whole process is automated with the integration between Reputation and Epic so I don't need to check on this or even think about it happening. I can see the results in my dashboard every day. This has given us much needed patient feedback and has increased our online reviews significantly. Review collected by and hosted on G2.com.

What do you dislike about Epic?

In regard to the integration between Reputation and Epic there is nothing that I dislike. Clean, simple and easy. In regard to Epic in general, often the upgrades change our clinic work flow which is frustrating for staff. The communication about these changes does not always take into account how we use the platform. Review collected by and hosted on G2.com.

What problems is Epic solving and how is that benefiting you?

One example of how Epic is benefiting our group is Epic work queues. They make our the process of obtaining and tracking information for priorauthorizations simple. Our team has all the information they need in one place rather than having to touch a chart multiple times. This increases efficiency, as well as patient experience. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Rating Updated ()
What do you like best about Epic?

How reliable the resources are and how many different resources that are available Review collected by and hosted on G2.com.

What do you dislike about Epic?

Epic is perfect I don't have any dislikes Review collected by and hosted on G2.com.

What problems is Epic solving and how is that benefiting you?

Helping bridge gaps in my community Review collected by and hosted on G2.com.

April S.
AS
Travel Registered Nurse
Hospital & Health Care
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Epic?

Ease of use. Information is pulled over from different catagories so It doesn't haver to be entered multiple times. Review collected by and hosted on G2.com.

What do you dislike about Epic?

There are some features IK would like to see to help work flow. Review collected by and hosted on G2.com.

What problems is Epic solving and how is that benefiting you?

Saves time comopared to other programs. Review collected by and hosted on G2.com.

Verified User in Medical Practice
UM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
What do you like best about Epic?

Organization and ability to customize tabs, and most importantly steal productivity tips/smart phrases from my colleagues that allowed me to hit the ground running in my new job. Review collected by and hosted on G2.com.

What do you dislike about Epic?

Sometimes there are too many options and it can become convoluted and confusing to find things I need Review collected by and hosted on G2.com.

What problems is Epic solving and how is that benefiting you?

Streamlining patient care in the hospital and bridging it to outpatient services as well makes this a superior product. Review collected by and hosted on G2.com.

kateri b.
KB
biller
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Epic?

The ease of use is incredible. It is implemented easily with other programs. Great customer support. Has numerous features that are frequency of use for the system. Review collected by and hosted on G2.com.

What do you dislike about Epic?

Having to learn a new system if you have never used it. Review collected by and hosted on G2.com.

What problems is Epic solving and how is that benefiting you?

Being able to get care everywhere records, easily imports records from facilities, as they use epic as well. Review collected by and hosted on G2.com.

Katelyn R.
KR
Licensed Realtor
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Epic?

Its very user friendly and easy to learn and find whats needed. Review collected by and hosted on G2.com.

What do you dislike about Epic?

They have many different folders for bascially the same thing. It could be a little more compacted and not have as many options to sort things. Review collected by and hosted on G2.com.

What problems is Epic solving and how is that benefiting you?

Its solved keeping all of my patients history and medical records in one place. It also helped when inputting new data and allowed us to do it very efficiently and quickly. Review collected by and hosted on G2.com.

Jenna J.
JJ
Fiscal Specialist
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Epic?

So many features, for each kind of service your providing, to the medical billind side of things, it is great!! To customize it to work for your facility, to when you need help there is great customer service to help you!

10/10 loved EPIC. I now have a new job that uses Carepaths, and it makes me miss EPIC!! Review collected by and hosted on G2.com.

What do you dislike about Epic?

EPIC is difficult to learn as there are so many features and many ways to do things. They also do many updates that change things around and then it takes awhile to get the hang of things again. Review collected by and hosted on G2.com.

What problems is Epic solving and how is that benefiting you?

They are constantly doing updates, which is helping things, but also causing a challenge due to having to learn how to find things again. Review collected by and hosted on G2.com.