The support staff have been accessible for any and all issues that have come up. Review collected by and hosted on G2.com.
I have no complaints. Transitions to a new program are always tricky! Review collected by and hosted on G2.com.
Consistent updating of products. Most of all, the customer service provided by Shelby, Ayesha and the Call Center Team continues to be outstanding - even five years later! Review collected by and hosted on G2.com.
I can't thing of anything I dislike.mmmmm Review collected by and hosted on G2.com.
Our clinicians have loved the new system. It has significantly reduced their paperwork time! We also appreciate the constant updates/improvements being made to the system. Review collected by and hosted on G2.com.
Some of our billing procedures had to be revamped - some resulted in process improvements, and a few others are minor inconveniences. Review collected by and hosted on G2.com.
I like that Insync, at the beginning had been very open to suggestions of changes that would help our business function better. Review collected by and hosted on G2.com.
The timeline to have any changes made has grown to such an extent that we are currently waiting for more than six months to see changes, if at all. Review collected by and hosted on G2.com.
I like the Insync provides a lot of functionality. It has more capability then I can even comprehend at this point. Review collected by and hosted on G2.com.
It seems like there are too many steps to doing some things. Review collected by and hosted on G2.com.
The things that i best about InSync:
- The Support and staff are very helpful and responsive to our needs.
- Even the company owner was very helpful when we needed support.
- Extremely customizable which made us curate it according to our needs. Review collected by and hosted on G2.com.
Dislikes:
- Unable to generate specific reports as per our standards.
- Using it manually can be a real pain. Review collected by and hosted on G2.com.
We have a meeting weekly with the InSync director who asks us what needs to be fixed to keep the sight constantly running the easiest most efficient way it can. Review collected by and hosted on G2.com.
There is often bugs that can go a long time without being resolved. Review collected by and hosted on G2.com.
This comprehensive program made it easy to track progress updates on patients and patients review pertinent information. Review collected by and hosted on G2.com.
Every now and then the system would crash. Review collected by and hosted on G2.com.