478 ScreenConnect Reviews
I like the GUI of Connect wise and the versatility of the tools found within the system. Makes my job as an IT Engineer more easier with support my customers. Review collected by and hosted on G2.com.
I think there could be more integration involved with accessibility to mobile devices from PC. Review collected by and hosted on G2.com.
Very easy interface and seaprate section for all admin actions on the device. almost negavite lags on the screen connect.v Multiple features to control devices. Review collected by and hosted on G2.com.
Althrough the lags are very less, however the screen reolution which is shared is low, but that worth the lags. Review collected by and hosted on G2.com.
ConnectWise ScreenConnect's intuitive interface, robust security features, and seamless remote access capabilities make it a standout choice for streamlined and secure remote support. Review collected by and hosted on G2.com.
Occasional glitches in performance and complexities in initial setup can be mildly frustrating when using ConnectWise ScreenConnect. Review collected by and hosted on G2.com.
ConnectWise Control includes file transfer capabilities, allowing users to securely transfer files between the local and remote devices. This is useful for sharing necessary documents or software updates during support sessions. Review collected by and hosted on G2.com.
The interface and certain advanced features may take time to become familiar with. Review collected by and hosted on G2.com.
One of the standout features of ConnectWise Control is its comprehensive toolbox for remote support. It allows technicians to troubleshoot, diagnose, and resolve issues efficiently. The software offers a wide array of functionalities, including remote control, file transfer, session recording, live chat, and multi-monitor support, among others. The ability to customize and brand the interface enhances the professional image when interacting with clients. Review collected by and hosted on G2.com.
Initial Learning Curve: While the interface is generally user-friendly, new users might need some time to familiarize themselves with the extensive range of features available. This learning curve could be perceived as a challenge for those seeking quick and immediate implementation. Review collected by and hosted on G2.com.
ConnectWise Control has so many features, not just remote access. It has a screenshot view, system specs, command prompt, logs, and services access without remoting in. Its best feature, though, is the Backstage remote - enabling engineers to remote in behind the scenes and run tools without interruption to the end user. Review collected by and hosted on G2.com.
Many of the features require a higher license - plus, if self hosted, Control updates are needs to run manually, along with the client updates. Also with self hosted, some features are not available. Review collected by and hosted on G2.com.
ConnectWise allows for an easy way to hop into another user's PC whenever they have an issue they can't solve. It allows for administrator access so long as you have the administrator password. Review collected by and hosted on G2.com.
Sometimes things will disconnect randomly if the WiFi connectivity isn't perfect. It's hard to reconnect at first once this happens. Sometimes I have to end my session completely and re-invite the user. Review collected by and hosted on G2.com.
Control gives us complete control and all the information we need to manage and support our clients. The administrator sign in request feature makes it much easier to help our clients manage their software updates! Review collected by and hosted on G2.com.
Connectwise control sometimes has trouble with Macs. If updates are done on the Macs, control needs to have rights given again to get control which can be challenging when the user does not have administrator privileges. Review collected by and hosted on G2.com.
