478 ScreenConnect Reviews
We’ve used ScreenConnect since its early days with Elsinore Technologies, starting in the 2010s. We initially invested in a three-technician on-premise perpetual licence, and it’s proven to be one of the best software decisions we’ve made. It’s reliable, incredibly user-friendly, and consistently delivers strong performance. Remote connections are extremely fast, and we appreciate the ability to run command prompts remotely, initiate chat sessions with users, and request user confirmation before accessing their devices—all of which streamline support while respecting user privacy and maintaining transparency. The platform is also highly customisable, allowing us to tailor it to our workflow. Having full control through an on-premise installation is a major advantage, offering both flexibility and peace of mind. Review collected by and hosted on G2.com.
Our main issue is the relatively high cost for annual maintenance renewal, which came to US $471.54. The renewal process involved the concurrent session licence being priced at US $440 per technician, totalling US $1,320 for our three-technician setup. We received an upgrade credit of US -$848.46 based on our existing perpetual licences, which brought the final renewal cost to US $471.54. While we understand the value of keeping the software updated and supported, the pricing still feels quite steep for what is essentially ongoing maintenance. Additionally, we experienced a security incident in February 2024, where our ScreenConnect server was exploited by an attacker who managed to gain local admin privileges. Thankfully, we have daily snapshots of our ScreenConnect VM server, so we quickly reverted the server, applied the security patch from ConnectWise, and brought it back online. Since then, the system has remained secure and stable. Review collected by and hosted on G2.com.
It's very easy to use and allows for use to help the end users quickly. We have the most basic version but it does what we need it to do. For a small business it works great in order to help end users solve their problems. Review collected by and hosted on G2.com.
I wish there was better security features when logging into the portal. Review collected by and hosted on G2.com.
I like how there are different levels, for example some require the end user to consent to your control, others can choose not to so It's really nice to have that option. Each time I connect the end user is amazed at how quick I can connect with them not having to do anything. Review collected by and hosted on G2.com.
Only one issue I noticed was sometimes although the agent is on some machines, no prompt comes up and it doesn't allow me to connect even after re-installing, however I'm not sure what causes it, other than nothing else. Review collected by and hosted on G2.com.
I really appreciate the tool because it provides a convinient remote support, it has lot of capabilities allowing me to connect to devices easily Review collected by and hosted on G2.com.
I can say that it may require time to learn & assimilate the using of the application Review collected by and hosted on G2.com.
I can see the status of all my devices from one console. I can put apps, scripts, reboot, stop and start services, etc without connecting to the device. I can remove in, behind the seen and make changes, run apps, run installs, without bothering the end user. There is too many to mention. Review collected by and hosted on G2.com.
It is not great if you need to provice support from a mobile device. Only works great from Windows. Review collected by and hosted on G2.com.
I love that ScreenConnect allows me to assist people across borders instantly. It's easy to deploy, packed with features, fast, and reliable. Accessing a computer via 'Backstage' also allows me to perform maintenance without interrupting the end user. Sending CMD or PS commands direct from the console is also super handy! Seamless auto-updates... the list of features just goes on an on! Review collected by and hosted on G2.com.
Some extra features can be quite pricey. Review collected by and hosted on G2.com.
The remote features like send control alt delete and the ability to switch between multiple displays is extremely helpful Review collected by and hosted on G2.com.
The delay between action and response can sometimes be difficult to deal with Review collected by and hosted on G2.com.
Ease of installation is very easy. Implementing this into most of our clients devices decreases our time to resolution as we can connect on to the devices whenever we need to. Multiple features. Review collected by and hosted on G2.com.
Nothing to really dislike about screenconnect except a few bugs now and then Review collected by and hosted on G2.com.
The ease of use as a technician and ability to manage clients. Easy to add configuration to the product. Easily deployed to workstations. Backstage is a great feature. Easily integrates with connectwise manage. Review collected by and hosted on G2.com.
Service occasionally needs to be restarted event though workstation is online Review collected by and hosted on G2.com.
- A useful tool in the arsenal of support professionals working with ConnectWise PSA
- Available both as web application and a plugin on the ConnectWise PSA Manage application which ensures flexibile usage when working on urgent issues and reduces multitasking
- Provision to run commands on remote system Review collected by and hosted on G2.com.
- Developed by ConnectWise so only makes sense if integrated with ConnectWise PSA
-Slow Login on web application
- UI is in dark mode Review collected by and hosted on G2.com.
