(44)
4.5 out of 5
Visit Website
Sponsored
Service Autopilot
Unclaimed
This profile is currently unclaimed by Service Autopilot. All information listed is provided by G2.
Do you work at Service Autopilot? Claim your profile to update your information.
Do you work at Service Autopilot? Claim your profile to update your information.
Service Autopilot
21 Service Autopilot Reviews
3.7 out of 5
View 1 Video ReviewsThe next elements are filters and will change the displayed results once they are selected.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
G2 reviews are authentic and verified.
Here's how.
We strive to keep our reviews authentic.
G2 reviews are an important part of the buying process, and we understand the value they provide to both our customers and buyers. To ensure the value is retained, it's important to make certain that reviews are authentic and trustworthy, which is why G2 requires verified methods to write a review and validates the reviewer's identity before approving. G2 validates the reviewers identity with our moderation process that prevents inauthentic reviews, and we strive to collect reviews in a responsible and ethical manner.
AE
Verified User in Environmental Services
Small-Business(50 or fewer emp.)
What do you like best about Service Autopilot?
The dispatch board and waiting list are useful features- if they work Review collected by and hosted on G2.com.
What do you dislike about Service Autopilot?
The customer service is non-existent or laughable. Users look for solutions to common problems and malfunctions within the software in the Facebook user group. If they post anything critical of the software, they're removed and BLOCKED from the group without warning. This has caused a splinter group called "Service Autopilot Misfits" to pop up on Facebook of people who have been blocked from the user group. It currently has over 1000 members in that private group. The setup is very complex in order to setup clients and jobs or you can pay them to do it for you, and from what I've seen in the groups, it's not a pleasant experience. Automations, like service reminders, are cumbersome and complex to configure and require some understanding of HTML code in order to format correctly. Automations are typically outsourced to another vendor who charges both a setup fee and a monthly maintenance fee. The price continues to escalate, and the interface is clunky and doesn't display well on most devices. Review collected by and hosted on G2.com.
AC
Verified User in Consumer Services
Mid-Market(51-1000 emp.)
What do you like best about Service Autopilot?
The ease of use to schedule, dispatch and bill for services as well as the automation's feature to automate tasks and events both internally and externally. Review collected by and hosted on G2.com.
What do you dislike about Service Autopilot?
Filtering for data and getting accurate data in reports or lookups is sometimes difficult Review collected by and hosted on G2.com.
NM
Neil M.
Owner
Small-Business(50 or fewer emp.)
Rating Updated ()
Original
GP
Garrett P.
HR Director
Small-Business(50 or fewer emp.)
What do you like best about Service Autopilot?
It was always really understandable what you needed to do to get what you want from the platform. No issues figuring out how to perform basic functions and it has even more robust features to build on. Review collected by and hosted on G2.com.
What do you dislike about Service Autopilot?
Only by comparison, there are other systems that offer even more options for around the same price. This is a good system though. Review collected by and hosted on G2.com.
IC
Verified User in Computer Software
Mid-Market(51-1000 emp.)
What do you like best about Service Autopilot?
Work culture is amazing. Everyone is great and the job is flexible at times. Love unlimited PTO. Review collected by and hosted on G2.com.
What do you dislike about Service Autopilot?
Cold calling. Some of the people you talk to are idiots Review collected by and hosted on G2.com.
UE
Verified User in Environmental Services
Small-Business(50 or fewer emp.)
JC
John C.
Owner
Small-Business(50 or fewer emp.)
Rating Updated ()
Original
What do you like best about Service Autopilot?
This is a full management software for a service business. No need for multiple integrations with other softwares Review collected by and hosted on G2.com.
What do you dislike about Service Autopilot?
My dislikes are the fact that it does not integrate with other software. In an attempt to be a one stop solution there are parts of the software that do not function as well as they could and it would be nice to link to other software to perform certain CRM functions. Review collected by and hosted on G2.com.
AC
Verified User in Consumer Services
Mid-Market(51-1000 emp.)
What do you like best about Service Autopilot?
Extremely flexible and can work for large scale companies. Review collected by and hosted on G2.com.
What do you dislike about Service Autopilot?
The system is entirely over complicated. Even simple things such as - send a past due notice to customers - requires hours and hours of set-up and customization of menus/features/tabs that make no sense. Or you can pay one of their advisors several grand to make the email. This is just one feature that nearly every other platform in the space, does for free but on SA - you need to spend several hours researching, building and/or hiring someone outside to do it. Then, in one year, your email is outdated and you have to start over. Their proposal, customer portal and invoicing system.. not of it is mobile optimized - customer hate this. Tons of bugs and they try to do everything which has cause them to be great at nothing. Review collected by and hosted on G2.com.
ML
Meghan L.
Owner
Small-Business(50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
JG
Jeremiah G.
CS Representative
Mid-Market(51-1000 emp.)
Autopilot Categories on G2
Explore More
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
