2,921 SOCi Reviews
SOCi does a great job at helping me manage Facebook, Instagram, LinkedIn, and Google Business for the 9 offices that I am over. It takes a lot of the work off my shoulders and allows me to allocate my time elsewhere. I love the AI tool that provides suggested replies for comments and reviews. Overall, SOCi was very simple to learn and implement in my daily routine. It is the first tab I open in the morning when I get to work, and the last one I close when I leave. I also appreciate that SOCi offers numerous resources for its users. I attend The SEO Juice monthly and always learn something that I didn't know before. Review collected by and hosted on G2.com.
I am generally very happy with SOCi, but I do hope that more features will be added in the future. I would like to be able to schedule Facebook stories, make more intricate Instagram stories, and schedule more intricate LinkedIn posts, such as polls. I was very happy to see that we can now schedule PDF posts on LinkedIn! Another thing that I hope can improve is the tracking templates. They can be a little bit finicky, and I seem to always have some sort of small problem when I use them. Review collected by and hosted on G2.com.
Because I don't have the bandwidth to fully explore and utilizing SOCi for all 58 properties in my region, I do appreciate being able to utilize the Scheduler to make posts for my entire region.
The reporting options are ok too. Review collected by and hosted on G2.com.
The ongoing notifications that continue to happen for suspicious activity or accounts being marked or having to be reactivated or resynced. I do not have access to fix these myself so I am usually having to escalate this to the internal corporate marketing team via a support ticket so it creates extra work. It usually happens for multiple properties at least 2-3 times a month.
It would be great to be able to bulk post for select properties so for example, I can schedule posts for all properties in KY or SC the specific content for their region.... Currently, I am only able to post via the scheduler for the entire Carolinas which is 58 properties. Review collected by and hosted on G2.com.
Partnering with SOCi has been a game-changer for our team and our properties. From day one, the implementation process was seamless and intuitive, which immediately set the tone for a successful and stress-free onboarding experience. SOCi’s platform is incredibly user-friendly, making it easy for our teams across various locations to adopt and integrate into their daily operations without disruption.
What truly sets SOCi apart, though, is their exceptional customer service. Every interaction with their support team has been marked by responsiveness, professionalism, and a genuine commitment to helping us succeed. They’re not just a vendor—they’ve proven to be a true partner, always available to guide us, answer questions, and tailor solutions to meet our specific needs.
Perhaps most impressive is SOCi’s forward-thinking and innovative approach. They continuously evolve their offerings to stay ahead of digital marketing trends, ensuring that we’re not only keeping up but actually leading in our space. Their tools and insights have directly supported our marketing efforts, strengthened our brand presence, and helped us exceed our engagement and visibility goals across all of our properties. Review collected by and hosted on G2.com.
Limitations on only entering 4 comps for reporting. Would love to add more! Review collected by and hosted on G2.com.
SOCi has made managing our social media accounts and business listings a breeze! Previously, we manually managed all our business listings independently, taking hours to make updates across our 40 different locations. Now it takes me only a couple of minutes to push posts or make updates. It took us only a few weeks to get our entire company on to the SOCi platform, and the onboarding team took care of the majority of the integration. They worked with us every step of the way to make sure our experience was as seamless as possible. Review collected by and hosted on G2.com.
The only "negative" thing I can think of in regards to SOCi is that I'd like there to be more in-depth training guide available in the University or in the Help forum. Some things, I've just had to trial and error them to figure them out because I couldn't find anything available. But for major things, I know I can just submit a support ticket and they'll get back to me! Review collected by and hosted on G2.com.
SOCi has been an absolute game-changer for us in managing our online presence and engaging with our audience. Its reputation management feature is efficient and allows us to monitor and respond to reviews seamlessly across various platforms. The social scheduler has saved our teams so much time, enabling them to plan and schedule posts ahead of time while ensuring consistent branding. What's truly impressive is the analytics dashboard, providing valuable insights to optimize our social media strategy. SOCi has truly made managing social, reputation, and listings a breeze, and I highly recommend it to any business looking to elevate their online presence. Review collected by and hosted on G2.com.
Nothing. We truly are so happy with all the resources the provide! Review collected by and hosted on G2.com.
Easy, user-friendly platform that aggregates real-time feedback across the three major review sites and gives our teams the ability to communicate with their guests instantly through one simple tool. The listing management software was very thorough and simple and we feel has been very beneficial for our presence across the thousands of listing sites. Review collected by and hosted on G2.com.
Wish there were better tools to alert us of issues (ie. failed social feed connections, inconsistent listing). Often times we find the issue and bring them to support to be worked through after finding those issues through our management teams. Review collected by and hosted on G2.com.
I've been using So-Ci for work, and it's been a great tool, especially working in multi-family property management, I really appreciate how easy the platform is to navigate. It makes creating and managing content super efficient, which is a huge help when juggling all the tasks of a property manager on-site! Review collected by and hosted on G2.com.
If I had to choose something, I'd say it would be nice to have a few more customization options for templates or scheduling features. I currently use Notion so if So-Ci could integrate with my Notion templates that would be even better. Nothing major, just small tweaks that could make an already great platform even better! Review collected by and hosted on G2.com.
I can schedule posts for all of my social media & Google in one place. I can also schedule a time to post based on when I know my customers are more active. The scheduling feature allows me to set up posts once a week or once a month instead of several times a week. I can also access the app on my phone when I am attaching photos, and I can have my staff download the app if needed. Review collected by and hosted on G2.com.
I am not always notified when a new review has been posted. As a franchisee, I cannot respond directly to reviews, but my franchisor overlooked a review in the past and I only noticed because I was clicking through everything on SoCi when it normally shows in the dashboard. I would appreciate a notification when reviews have been written so that I can see how customers feel. Review collected by and hosted on G2.com.
SOCi is simple to use for a single location or multiple users. It is easy to review content and collaborate with team members in the platform. I like the additional add-on options that are available based on need.
The additional resources that SOCi provides have been great in providing a platform to do it all. Review collected by and hosted on G2.com.
Things have been great and when there is a wishlist item the team is very receptive to ideas and implementing them to create an improved platform. Review collected by and hosted on G2.com.
The scheduling tool is very intuitive, however limited by the API in some ways. They hop on new opportunities that will help their customers and also are very committed to making sure problems are resolved. Review collected by and hosted on G2.com.
Data quality is questionable at best and must always be cross-checked in some fashion. API limitations make some features, such as posting stories, pointless compared to the native options in respective platforms. Review collected by and hosted on G2.com.
