TeleCMI
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TeleCMI
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4.8 out of 5 stars
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TeleCMI Reviews & Product Details

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TeleCMI Overview

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What is TeleCMI?

TeleCMI is a new-age unified cloud communication platform that is efficient, flexible, and packed with necessary modern features for businesses of all types. It seamlessly integrates with your favorite CRM tools and APIs, allowing you to streamline your workflow and automate tasks. You can also contact leads through any device, as TeleCMI merges them from multiple channels into one intelligent platform. Best of all, we offer unlimited calls and texts, making it the perfect solution for businesses that need to stay connected. Curious about TeleCMI's capabilities? Try our risk-free trial, no commitments.

TeleCMI Details
Discussions
TeleCMI Community
Languages Supported
English
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Product Description

TeleCMI ensures reliable customer communication that leads to increase of business productivity and results to succeed all your business endeavours.

How do you position yourself against your competitors?

TeleCMI represents a cutting-edge communication solution designed with your business in mind. Our commitment to delivering value without compromising on quality sets us apart.

We prioritize user-friendliness, ensuring that you can harness the full power of our platform without the headaches of a steep learning curve. Whether you're a small startup or a growing enterprise, our platform scales with you, offering the flexibility and customization you need to thrive.

We understand that security and compliance are paramount, particularly in today's world, and we've got you covered. Tailored solutions for various industries demonstrate our commitment to meeting your unique needs.

Don't just take our word for it; explore our success stories and case studies to see how businesses like yours have benefited from choosing TeleCMI. We're more than just a communication tool; we're your partner in success.

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TeleCMI

Description

TeleCMI is a leading innovative business phone system for global enterprise communications. The smartest cloud contact center and hosted PBX product which was built to manage business communications with effective, easy-to-access and live monitoring features. A new-age communication platform which can be integrated with familiar CRM and helpdesk tools. TeleCMI - An intelligent business conversation platform which delivers high voice quality with low latency. TeleCMI offers virtual number services, SMS services, toll-free number services, international business number solutions, phone call API, PIOPIY - An API-based developer telephony platform, cloud contact center services and hosted PBX solutions.

Overview Provided by:
TeleCMI Admin
A business phone system for global enterprise communications

TeleCMI Integrations

(4)
Integration information sourced from real user reviews.

Recent TeleCMI Reviews

RM
Ronit M.Mid-Market (51-1000 emp.)
5.0 out of 5
"Excellent VOIP service for digital marketing."
TeleCMI is easy to use and works smoothly. We can make and manage calls easily. The dashboard shows call details clearly, Incoming call flow can be...
Read more
PV
Pradeep v.Mid-Market (51-1000 emp.)
5.0 out of 5
"Powerful Dashboard and Easy Monitoring"
Access to comprehensive call logs, user activity, call duration, and more. Helps in training and quality control with live intervention capabilities.
Read more
Varun T.
VT
Varun T.Mid-Market (51-1000 emp.)
5.0 out of 5
"Easy Onboarding with a User-Friendly Dashboard"
TeleCMI makes on-boarding new agents quick and hassle-free, with no need for technical support. The platform is user-friendly and intuitive.
Read more

TeleCMI Pricing

Basic
$10
User/Month (Billed Annually)
Premium
$25
User/Month (Billed Annually)
Enterprises
$35
User/Month (Billed Annually)
See all 3 TeleCMI pricing levels

TeleCMI Media

TeleCMI Demo - Call Routing
Routing business calls to the assigned teams based on the customer option selected in the IVR can be redirected based on the users who are grouped as teams.
TeleCMI Demo - Call Analytics
To review customer calls and to get individual call flow reports based on dates to track the user performance with total call logs for analysing the team's efficiency in call handling.
TeleCMI Demo - Live Feeds
Now listen to live business calls in virtual business phone system through cloud telephony. Supervisors has options to listen live call that customer is having conversation with user.
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Have you used TeleCMI before?
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233 TeleCMI Reviews

4.8 out of 5
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233 TeleCMI Reviews
4.8 out of 5
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4.8 out of 5
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TeleCMI Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Here's how.
RM
Director
Marketing and Advertising
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about TeleCMI?

TeleCMI is easy to use and works smoothly. We can make and manage calls easily. The dashboard shows call details clearly, Incoming call flow can be customised easily and there are multiple options forincoming call flow, and if there is any issue, the support team helps quickly. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

As of now everything is fine and no issues faced. No dislike. Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

As we are in a digital marketing business, it helps answer customer calls quickly, avoid missing any calls, and keep track of all conversations. It also gives clear call reports, which helps the business grow faster. Review collected by and hosted on G2.com.

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SR
Manager
Marketing and Advertising
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about TeleCMI?

We are using TeleCMI, and it has been very useful for our marketing needs. When a customer calls our marketing number, we can see their details after the call is answered. TeleCMI also allows us to track which agent answered the call, making it easy to manage and monitor our team. Overall, it’s a great tool for our business.

The most we like is that outbound calls which are integrated with our CRM. Initially We have request a few new enhancements to them, where their product team delivered it by a week of time. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

We have been using TeleCMI for past 5 years but still no dislike. The System is running smooth. Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

It helps to manage all the call details directly from the CRM. It benefiting us to have a disposition and have remarks at one place Review collected by and hosted on G2.com.

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Md Faisal K.
MK
Customer Success Executive
Information Technology and Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about TeleCMI?

I would like to appreciate how clearly and patiently the support team explains solutions and issues are handled smoothly.

Customizable IVR is easy to create smart call routing flows based on business needs. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

I have been using telecmi for a long time and have no dislikes to mention from my side. Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

It ensures reliable communication, even during high call volumes. And one of the major benefits is this allows us to automatically sync call logs, customer information, and follow-ups without having to manually update everything Review collected by and hosted on G2.com.

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SS
Customer Success Executive
Information Technology and Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about TeleCMI?

TeleCMI’s dashboard is very intuitive and user-friendly. The call recording feature is reliable and easy to access. It helps us with quality checks, training, and dispute resolution.

It’s a dependable system that we can trust for daily operations without worrying about service interruptions. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

There is no dislike on telecmi dashboard, the expected API integration facility is running smooth Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

Most benefiting was every call is handled properly and reaches the right agent, reducing missed calls and improving customer experience. Review collected by and hosted on G2.com.

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MS
Director
Marketing and Advertising
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about TeleCMI?

TeleCMI makes calling simpler and effective with their softphone with recording. Also helps in monitoring the call with barging and wispering features. customer support is good. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

There is no dislike, There is no issue as of now. Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

As we are in marketing business, Telecmi gives good calling solution. Individual virtual number for each agent so that they get call backs on their own virtual numbers. We are also able to mointor the produtivity of the agents fromTelecmi Dashboard. Review collected by and hosted on G2.com.

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NJ
Manager
Consulting
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about TeleCMI?

TeleCMI provides sticky agent feature which helps us in reducing the call transfer time. It automatically reachs the agent spoke last time. This helps in increaing the productivity. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

There is no problem we faced asof now, no dislike Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

Telecmi provides multiple features like call tracking, barging, sticky agent, analytics etc. which makes our calling and report handling easy. Also helps in managing the agent activity and maintaining detailed agent reports easily. Review collected by and hosted on G2.com.

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GR
Sales Manager
Information Technology and Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
Rating Updated ()
What do you like best about TeleCMI?

We have been using TeleCMI for the past year with over 50 agents, and the call connectivity and quality have been excellent. Their dashboard is compact, user-friendly, and very easy to manage. Overall, it's been a smooth and efficient experience. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

Everything is working perfectly as of now, but we are still waiting for their own mobile application for VoIP calling. Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

TeleCMI solves the problem of managing large teams by providing real-time call monitoring, call recordings, and agent performance tracking Review collected by and hosted on G2.com.

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SM
Manager
Publishing
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about TeleCMI?

Being cloud-based, TeleCMI is perfect for our remote team. Agents can log in from anywhere and work as efficiently as they would in an office. likes This helps in making informed decisions quickly. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

some rare features needs some support with telecmi and other than that no dislikes from my side. Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

With TeleCMI’s live dashboards and detailed analytics, we now have complete visibility into our operations, helping us make quick, data-driven decisions. benefits Review collected by and hosted on G2.com.

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RM
CEO
Publishing
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about TeleCMI?

TeleCMI has been extremely helpful in staying on top of our customer follow-ups, especially with its seamless integration with Zoho. The customer support team has always been responsive and supportive whenever we needed assistance. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

The mobile app performance needs improvement, as there is a noticeable delay when retrieving data for past dates. Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

It helps us to make the follow ups easy and the data are easy trackable. Review collected by and hosted on G2.com.

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AC
Customer Success Manager
Information Technology and Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about TeleCMI?

I liked the most with telecmi the real-time dashboard makes it easy to track call quality, agent performance, and overall activity.

I really appreciated the fast and helpful customer support from TeleCMI. They resolved our query quickly and ensured everything was running smoothly. Review collected by and hosted on G2.com.

What do you dislike about TeleCMI?

As of now no dislikes with telecmi from my side Review collected by and hosted on G2.com.

What problems is TeleCMI solving and how is that benefiting you?

Enhanced customer relationship management, more efficient follow-ups, and a better understanding of customer needs. Review collected by and hosted on G2.com.

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Pros and Cons Details
TeleCMI