UPDATE: They have come back to me and refunded my funds. I had to bring to their attention that what they were doing might have been considered illegal by FTC: Federal Trade Commission Act
Section 5: Unfair or Deceptive Acts or Practices
I am not sure if this was the reason they refunded me the funds or the fact that I have not engaged with their platform at all except for introducing my card details. I am still scared that they will charge me next month, even though I have cancelled my unwanted subscription instantly without using it.
Please be careful with the auto-subscription.
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Summary:
Onboarding dark pattern. Be aware after the trial period they opt you in automatically for a 1 year subscription. I did not use it at all because I found it too complicated, got charged initially with 900 doors and then after a failed attempt, they charged me 99 dollars. FOR NOT ONE ACTION on that site. My trial points are there. I have not touched them and so are the automatic subscription points. They are refusing to refund me the 99 dollars that they, in my view, stole from me for no value whatsoever.
Long version:
I recently encountered some challenges during the onboarding process that I believe are important to share. After the trial period, I was automatically enrolled in a one-year subscription without my explicit consent. This led to an initial charge of $900, followed by an additional $99 after an unsuccessful attempt to manage the subscription.
I found the process somewhat complicated and was unable to utilize the service, leaving my trial points unused. Additionally, I did not receive any email notifications regarding the billing or the conclusion of the trial period, which contributed to my oversight of the automatic subscription.
It appears that the terms and conditions may be located in a less visible area of the website, possibly within fine print or buried under extensive text related to saving card details. This made it difficult to locate and understand the automatic enrollment details. Review collected by and hosted on G2.com.