800.com Features
What are the features of 800.com?
Phone Number Management
- Local Phone Numbers
- Toll-Free Numbers
- Port Existing Numbers
Tracking
- Visitor & Keyword Tracking
- Dynamic Number Insertion
- Multi-Channel Call Attribution
Call Routing
- IVR
- Call Scheduling
- Geo-Routing
Analytics
- Call Data
- Call Recording
- Advanced Reporting
- Conversation Intelligence
Administration
- Privacy, Security, and Compliance
- Performance and Reliability
800.com Categories on G2
Filter for Features
Phone Number Management
Local Phone Numbers | As reported in 283 800.com reviews. Generate phone numbers native to a target location | 86% (Based on 283 reviews) | |
Toll-Free Numbers | Based on 364 800.com reviews. Create toll free numbers for tracking purposes | 92% (Based on 364 reviews) | |
Port Existing Numbers | Based on 271 800.com reviews. Transfer existing numbers into the call tracking system | 84% (Based on 271 reviews) |
Tracking
Visitor & Keyword Tracking | As reported in 263 800.com reviews. Record which campaigns and landing pages are converting into phone calls | 86% (Based on 263 reviews) | |
Dynamic Number Insertion | As reported in 245 800.com reviews. Assign a unique tracking number to each visitor | 82% (Based on 245 reviews) | |
Multi-Channel Call Attribution | As reported in 244 800.com reviews. Decipher which marketing channels are converting and most effective | 81% (Based on 244 reviews) |
Call Routing
IVR | Based on 280 800.com reviews. Direct a phone call without the need for a human representative, but instead a voice responder | 86% (Based on 280 reviews) | |
Call Scheduling | Route calls based on the time of the day to reach the proper representative This feature was mentioned in 254 800.com reviews. | 84% (Based on 254 reviews) | |
Geo-Routing | As reported in 240 800.com reviews. Route calls based on location to reach the proper representative | 82% (Based on 240 reviews) |
Analytics
Call Data | Provide the representative with caller data upon receiving a phone call 301 reviewers of 800.com have provided feedback on this feature. | 86% (Based on 301 reviews) | |
Call Recording | Based on 304 800.com reviews. Offer the ability to capture and replay a conversation for further information | 88% (Based on 304 reviews) | |
Advanced Reporting | Prepare detailed reports regarding call data by source, keyword, or landing page 264 reviewers of 800.com have provided feedback on this feature. | 85% (Based on 264 reviews) | |
Conversation Intelligence | Uses machine learning to analyze conversations and optimize call performance This feature was mentioned in 247 800.com reviews. | 82% (Based on 247 reviews) |
Text Messaging
Bulk SMS | Enables users to send mass text message campaigns This feature was mentioned in 46 800.com reviews. | 82% (Based on 46 reviews) | |
Two-Way Text Messaging | Facilitates two-way text messaging to encourage consumer engagement and loyalty This feature was mentioned in 47 800.com reviews. | 84% (Based on 47 reviews) | |
Text Scheduler | Provides the ability to schedule single or bulk text messages to recipients on a specific date and time This feature was mentioned in 44 800.com reviews. | 79% (Based on 44 reviews) | |
Automatic Replies | Provides automatic text message replies to recipients This feature was mentioned in 44 800.com reviews. | 85% (Based on 44 reviews) | |
Automatic URL Shortening | Provides automatic URL shortening to use less characters via text This feature was mentioned in 44 800.com reviews. | 78% (Based on 44 reviews) | |
MMS Marketing | As reported in 44 800.com reviews. Sends out multimedia via text messages, such as coupons, pictures, and audio | 77% (Based on 44 reviews) | |
Personalization | As reported in 44 800.com reviews. Offers features for personalizing text messages based on customer information or past behavior | 85% (Based on 44 reviews) | |
Transactional SMS | As reported in 44 800.com reviews. Allows users to establish automated workflows and triggers to deliver transactional text messages | 81% (Based on 44 reviews) |
Administration
Martech Integrations | Integrates with marketing software such as CRM, marketing automation, and digital advertising to measure and optimize the customer journey across channels 225 reviewers of 800.com have provided feedback on this feature. | 79% (Based on 225 reviews) | |
Privacy, Security, and Compliance | As reported in 272 800.com reviews. Helps companies ensure they comply with industry-specific standards for data management and privacy, such as PII, PCI, HIPAA, and GDPR | 89% (Based on 272 reviews) | |
Performance and Reliability | Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took This feature was mentioned in 310 800.com reviews. | 91% (Based on 310 reviews) |
SMS Platform
Reporting | Based on 43 800.com reviews. Provides pre-built or customizable performance reports | 86% (Based on 43 reviews) | |
Automation | Automates tasks and features for added convenience This feature was mentioned in 43 800.com reviews. | 87% (Based on 43 reviews) | |
White Label | As reported in 44 800.com reviews. Offers a white labeling service for agencies or resellers to customize platform branding | 78% (Based on 44 reviews) | |
Text-to-Landline | Text enables landline phones so users can receive text messages sent to an existing business number 43 reviewers of 800.com have provided feedback on this feature. | 76% (Based on 43 reviews) | |
Short Codes | Provides businesses with 5- to 6-digit short codes for running text marketing campaigns This feature was mentioned in 43 800.com reviews. | 77% (Based on 43 reviews) | |
API Integration | Facilitates the integration of text messaging into existing business applications through an SMS gateway API 43 reviewers of 800.com have provided feedback on this feature. | 78% (Based on 43 reviews) |
