98 Atriuum ILS Reviews
Home Screen is easy to use for my staff and myself. The implementation process was very informative and easy to guide us through the steps. If I had any questions, I called and received my answer the same day. Customer support was very helpful . There are so many great features when using Atriuum . I like the statistical reports, adding or editing a new patron, and when cataloging, the process is very easy. The integration process was very easy. I liked the timeline. This way I knew where we were in the steps on becoming live. Patrons and staff both are liking the mobile app. They can look at their account, put a reserve on a title, put a hold on a book or look up a title to see if we have it. The patrons can use Atriuum anytime and often. They are able to see their history, etc. Review collected by and hosted on G2.com.
I have not really found a dislike when using Atriuum. The only thing I have found is the reports are a little hard to use. Review collected by and hosted on G2.com.
Atriuum operates much like an iceberg—its surface presents a user-friendly and intuitive interface, making it easy to learn and navigate. However, beneath this simplicity lies a robust and highly versatile system with nearly limitless potential. As I explore its deeper functionalities, I continue to uncover its extensive capabilities. Additionally, whenever I encounter a challenge, Atriuum’s customer service team consistently provides exceptional support, going above and beyond to assist me. Review collected by and hosted on G2.com.
There are few aspects of Atriuum that I find challenging. Given its extensive capabilities, the wealth of information can sometimes feel overwhelming. However, I proactively reach out to support before frustration sets in, ensuring efficiency in locating the right report Review collected by and hosted on G2.com.
I have used Atriuum every day for over 12 years, and I really like using it. When I first started using Atriuum, I had to teach myself and it was easy to implement. Atriuum is user friendly and everything is organized by tabs that you can open to find the specific topic you are looking for. The support is also easy to use and they always get back to you quickly. Atriuum also integrates seamlessly with the other programs that our school is using. Review collected by and hosted on G2.com.
The one thing that I would like to see added is the feature for Administrators to make certain fields mandatory when cataloging a record. This would be helpful when you have Paralibrarians cataloging. Review collected by and hosted on G2.com.
The customer service is helpful, tech and any issues I have! The OPAC is great. Review collected by and hosted on G2.com.
his company needs to offer free training every year or every other year on its updates to current subscribers. In person or Zoom meetings are needed at least every other year. PD PD PD for librarians is rare, and for you to provide this would be a great benefit. Review collected by and hosted on G2.com.
The system support has been amazing. Any queston I have had has been answered with ease or with a clear path to help to tech support or someone who specializes in the area in question. Getting connected with knowledgable people is so important when learning the system. The tutorials are also helpful.
I love the ease of adding new books either by entering the isbn number or by searching the database.
The check in/check out process are very simple for our circulation assistance to learn. Review collected by and hosted on G2.com.
Getting to the right section to change things within the system is sometimes cumbersome as there are so many labels for each section and once you get into the section there are a lot of lines per subject. For example: the settings for the receipt printer are buried in three layers of clicks before you get to the subject needed and if you've gone the wrong direction you have to back out and click through all of the layers again. I am not sure the solution, but I prefer to be able to figure things out on my own than to call for help and the system does not seem to be very intuitive. I understand the struggle of making one system fit thousands of libraries so I'll just call for help when needed... Review collected by and hosted on G2.com.
I have been using Atriuum for various years after using 2 other systems at different jobs. I think it is super easy, and especially like the new upgrades, makes life much easier, and volunteers and patrons really like the new feature to find out what is available at the library instead of googling other books etc. Catalog and online versions are very nice and clean and easy to use. Review collected by and hosted on G2.com.
Some older volunteers take a while to understand the flow, but that is understandable, as they have never catalogued a book before. It takes a few tries to get familiarized with it. Review collected by and hosted on G2.com.
It is so easy to figure out. I have had systems that were so confusing that I just wanted to do so much by hand.
Atriuum was so easy to implement. As an elementary librarian of over 700 students, I frequently check out 150-200 books a day, so I need something that is capable of keeping up with me. It was so much more easy to integrate than my former one. This system is fast for catalogueing. Keep track of records has never been so simple and quick. Inventory is a snap, condsidering you don't have to have your shelves in perfect Dewey order. I love that I can send emails to teachers remind students of overdue books. Atriuum also has wonderful customer support. My representative is always available and has up to date inforamtion to questions that I may have. I would not have any other system! Review collected by and hosted on G2.com.
I have nothing but great things to say about Atriuum. Review collected by and hosted on G2.com.
It is so easy to use! For the money, it can't be beat! If I have to be absent from my school library job, I can easily train a substitute to fill in for me. Anytime I have ever had questions and call the 800#, I usually get to speak with someone immediately. Review collected by and hosted on G2.com.
There are no downsides to Atriuum. It is the best! Review collected by and hosted on G2.com.
I have been using Atriuum for over twenty years at my school library. It is the most user friendly software for libraries available. My students love the kid-friendly OPAC with fun designs that can set to automatically change with the seasons. I use Atriuum's customizable toobar at the top to make frequent jobs a snap. It is easy for me to access reports, and I can change the way they are sorted or add columns of information I need. Importing marc records is simple. Best of all, the tech support is not outsourced. The customer service is handled right there in their office with a professional and courteous staff who know the program inside and out. They always treat me like I'm a priority even though we are a small school library. Review collected by and hosted on G2.com.
I don't have any complaints about this software or about Book Systems, Inc. Review collected by and hosted on G2.com.
