Copley Consulting Group Reviews & Provider Details

Copley has helped us to integrate Syteline in meaningful ways into our day-to-day business. We use this for accounting, payroll, inventory, and customer service/incident tracking. They have helped us in working out lost permissions and customizations/personalizations through the uplift to version 10.

Through consultations, we've been able to modernize the operations of our aftersales team. Information that was previously filed physically is now able to be uploaded to the individual incidents, customers, and units. This has cut down on time spent performing clerical work. Rather than printing, copying, and filing documents, we're able to maintain electronic records that can be easily accessed by virtually all of our users, allowing for more rapid communication of issues and concerns.

They continue to provide us support to better improve all aspects of our operations. Review collected by and hosted on G2.com.

I think their overall project management could use some work. Some companies do not have a good internal project management structure. Being able to provide that would be an excellent service. The price of their services could be better but you get what you pay for with their extensive knowledge of the systems they work with. Also, ideally, they would have a wider range of products that they can work with which would mean working with fewer other vendor. Having someone dedicated to our company who can learn and grow with us would be a benefit also. Review collected by and hosted on G2.com.

Copley is an excellent partner if you have strong internal project management or if you are looking for help with a clearly defined project. They are also one of the premier resllers of Infor products and add-ons. Review collected by and hosted on G2.com.

Copley's FDA pack add-on to SyteLine has added a layer of verification to our system. It has given us a system that is ready to help us get to full FDA validation. Their implementation services have helped set up an environment we can rely on in this ever changing world . Once the ongoing project is complete, we will have a system that is secured with single-signon capabilities and is easier to maintain. Review collected by and hosted on G2.com.

I would recommend Copley to any business that is looking for an outside consulting group. Review collected by and hosted on G2.com.

Copley has helped significantly when he has come to issues that rise when errors pop up on our system. The benefit of having Copley is they keep us moving in the right direction instead of trying to troubleshoot it ourselves. Review collected by and hosted on G2.com.

It sometimes takes time to get availability due to Copley's project load, causing some delays in consulting services. This doesn't occur often and they always prioritize urgent issues/concerns. Review collected by and hosted on G2.com.

Copley has been successfully assisting in providing training and assisting in issues with our Finance team. We are currently working with Copley to scope out a project plan to upgrade to Syteline 10. Review collected by and hosted on G2.com.

Please keep us informed about the consultant's departure. Review collected by and hosted on G2.com.

Streamlining our business process Review collected by and hosted on G2.com.