67 Okendo Reviews
What I value most about Okendo is the strategic support we receive for our accounts. Having a dedicated team that consistently provides actionable recommendations has made a significant difference in our performance. The reviews module is robust and allows us to showcase testimonials. We also rely on the email and survey modules, which are well-integrated and enable us to automate feedback and data collection. Review collected by and hosted on G2.com.
While the platform is highly effective, there are areas that could be improved to better support multi-brand management. For instance, having the ability to bulk copy surveys across brands would save a lot of manual work. We would also love to see features like dynamic follow-up actions based on survey responses, which would allow us to deliver more personalized customer experiences. Lastly, we find the email templates somewhat limited in terms of design and customization. Review collected by and hosted on G2.com.
What I like best about Okendo is how incredibly easy it is to use and implement. From the start, the setup process was smooth, and their customer support team was extremely helpful and responsive. We use it frequently, and it’s become an essential part of our marketing and customer feedback strategy. Okendo offers a robust set of features without feeling overwhelming, and the integration with our existing platforms was seamless. It’s a well-rounded solution that truly enhances the way we collect and display customer reviews. Review collected by and hosted on G2.com.
There’s very little to dislike about Okendo, but if I had to point something out, it would be that some of the more advanced customization options require a bit of technical knowledge or developer support. It would be great to see even more flexibility built into the dashboard for non-technical users. That said, their support team is always quick to help if anything comes up. Review collected by and hosted on G2.com.
I switched to Okendo a couple of years ago and never looked back! The customer service alone is worth it. They walked me through the integration and onboarding to get everything I wanted up and running. After that, it was really easy to use. It's become an integral part of my business, I use it every day. Super quick responses to my questions, plus they have awesome regular webinars to help me with my business. As for the products, everything I have works great for my business and my customers. I'm a solo business owner, and I feel like they're part of my team. So helpful and wonderful to work with. Highly recommend! Review collected by and hosted on G2.com.
It can be a little pricey, but worth it. Review collected by and hosted on G2.com.
We switched our reviews platform to Okendo from another very well known provider. The integration was seamless, the product is better and we are paying less per month! It was so easy to implement. Their Customer Support team has been awesome in helping us every step of the way, even post launch. The features are great too and they are constantly releasing new features. Highly recommend! Review collected by and hosted on G2.com.
Nothing! Really a great product. We are looking at migrating our quizzes & loyalty program to Okendo as well. Review collected by and hosted on G2.com.
We’ve been really happy with Okendo—the Shopify installation was quick and seamless, and managing reviews is super intuitive for team members at all levels. Our CSMs are responsive and helpful with widget updates and bug fixes, and we appreciate how Okendo fosters a community of like-minded brands that helps us unlock new ways to get value from the platform. Review collected by and hosted on G2.com.
Occasionally we’ve needed extra support to get things set up the way we want—but the team is always helpful when we reach out. Review collected by and hosted on G2.com.
I like how easy and straightforward Okendo is to use. I've used other review platforms, but it was a little wonky and there were always bugs the developers were working out. Okendo is easy to use for Reviews and I love the customization capabilities it has for our website. Review collected by and hosted on G2.com.
The only thing to dislike is the price. Okendo is on the expensive side so it's not always financially conducive for startups or small brands. Review collected by and hosted on G2.com.
Our team loves the customizable features that Okendo offers. We're not only able to create a seamless reviews experience for our customers, but we're also able to make the whole process look & sound like our brand. Throughout our partnership and the implantation process, the Okendo team has been so helpful and efficient in their support. Our CS team has had no issues with the platform and we loves how easy it is to manage. Review collected by and hosted on G2.com.
Nothing! We're loving Okendo and all the features it offers. Review collected by and hosted on G2.com.
Okendo makes it easy to moderate, group, and display our reviews. It's highly customizable, allowing us to match our website's style and choose from a variety of feature options. They're consistently building new features like the new AI summary that contribute positively to our customers' shopping experience. Our main contact at Okendo, Monica, has made herself available and been helpful when we've needed help. Review collected by and hosted on G2.com.
I don't really have any complaints. They're great. Review collected by and hosted on G2.com.
The platform is pretty easy to use; has all the functionalities that I'm looking for (and more). We've been using Okendo for about 3 years and it's greatly improved with its latest widget upgrade, including the ability to easily customize the widget (turn on and off certain features, re-order certain elements), as well as new tools like the AI summary and featured product tags (which we haven't tried yet but are looking into setting up) . Review collected by and hosted on G2.com.
It's a bit expensive (probably comparable in price to similar premium reviews platforms, but not a small investment for a small startup). Review collected by and hosted on G2.com.
We've been using Okendo for our brands for a while now, and it's been a fantastic experience. The platform makes it incredibly easy to collect and showcase customer reviews, which has been a huge trust-builder for our audience. I love how customizable everything is—from review request timing to review displays—which really helps match the look and feel of our site without extra dev work.
The team at Okendo is also top-notch. They're always responsive, proactive, and willing to help troubleshoot or brainstorm ways to improve performance. Review collected by and hosted on G2.com.
One thing we’d love to see improved is more flexibility with integrations. While Okendo works great with Shopify, we'd love deeper, more customized connections with platforms like Attentive, Recharge, TikTok, Smile.io, and other key tools in the e-commerce tech stack. Review collected by and hosted on G2.com.
