360 Stripe Payments Reviews
I’ve been using Stripe Payments for a while now, and what really stands out is the simplicity. The setup was quick, the interface is clean and intuitive, and everything just works. I can track payments, issue refunds, and manage everything from one central dashboard without needing to dig through layers of menus or support articles.
It’s also incredibly easy to integrate into websites and platforms – whether you're selling a service, product, or ticket, Stripe makes it seamless. I’ve tried a few other providers in the past, but none matched the straightforward, no-fuss experience that Stripe offers.
Highly recommend for any small business owner who values ease of use and clarity when it comes to payments. Review collected by and hosted on G2.com.
What I don’t like about Stripe is the way it handles reporting and historical transactions. It’s far too complex if you’re trying to go back and reconcile past payouts with your bank account. The data is all there, but pulling out a clear, simple record of what’s been paid, when, and how it ties to specific transactions isn’t straightforward. For a small business, I just want to match payouts with customer payments and understand what each amount relates to – but Stripe makes that harder than it should be. Review collected by and hosted on G2.com.
Stripe is a trusted solution for SaaS vendors but more importantly is trusted by most customers. Customers know that their payment information is kept secured and that Stripe team can help in case of litigation with us.
Getting started is quick and the "simulation" mode allows the users to test multiple scenarios.
The ability to deal with numerous currencies and payment systems is clearly a plus. Review collected by and hosted on G2.com.
The cost, it's expensive, the percentage taken on each transaction, the exchange rate for foreign currencies, even if it doesn't seem much at start can quickly become a burden.
Even if getting started is quick, customizing the solution soon requires the use of command lines. Business team alone won't be able to be the sole user, tech must also be involved each time some modification is needed. I don't talk here about the integration with our own SaaS, but adjusting some payment options can't simply be done via the Stripe console. Review collected by and hosted on G2.com.
Initially, Stripe offered more functionality compared to alternatives, with built-in credit card processing and comprehensive API documentation. Review collected by and hosted on G2.com.
Their API fails constantly, causing subscription renewals to fail. These failures happen either due to API glitches or because customer banks flag Stripe transactions as fraudulent. When these issues occur, Stripe simply redirects us to the customers' banks instead of handling the problem themselves, despite us paying them a percentage specifically for handling payment processing. When I point out that we're paying them a percentage to solve these issues, they just respond with BS and internal policies. Meanwhile, we're losing clients due to these problems they refuse to address.
Their handling of disputes is another major issue. When customers dispute charges through their banks, even with all proper documentation (Terms of Service, refund policies with customer acceptance proof, and customer activity logs), Stripe provides no real support. This contrasts sharply with PayPal, where all payments were covered by their insurance as long as you provided supporting documents.
While Stripe's support responds within minutes, their assistance is worthless. Review collected by and hosted on G2.com.
Since we are a SAAS based company, its recurring billing and subscriptions feature is amazing and very helpful for global transactions. We have integrated it with our system and it works smoothly for us. Review collected by and hosted on G2.com.
Their customer support system is 24/7 available, but we sometimes face delay Review collected by and hosted on G2.com.
Easy to set up and start using. The payment system is actively evolving and introducing many innovative services that are convenient for businesses, aiming to create a one-stop solution. Review collected by and hosted on G2.com.
They can block your account without providing any explanation, and in such cases, technical support does not respond at all. You have no idea why your account was blocked, and there’s nothing you can do about it. This results in financial losses and disrupts all work processes.
I recommend connecting an additional payment system as a backup in case of a block. We use the fraud prevention service Radar, and since its implementation, account blocks have not occurred anymore. However, it is quite expensive. Review collected by and hosted on G2.com.
Probably one of the main things I like about Stripe is how easily it integrates. It is also well-supported by leading platforms and is almost a standard in the market when considering online payments. Review collected by and hosted on G2.com.
I can't think of anything I dislike; perhaps that is more oriented towards the US market and lacks local partnerships across other regions. Review collected by and hosted on G2.com.
The simplicity of the UI. It's easy for our customers to submit payments without any sort of conflitcs or errors. Review collected by and hosted on G2.com.
The fees!!! I understand that operation costs aren't cheap, but it's a little insane that there is no room for negotioation or wiggle room. Review collected by and hosted on G2.com.
I like Stripe for the easy integration with my CRM and the centralization for the collection of payments from all the platforms I use. Review collected by and hosted on G2.com.
I do not like the new subscription model. I think they get pay enough with all the merchant fees they already charge from each transaction. Review collected by and hosted on G2.com.
It makes it easy to impliment in our platform and are always upgrading their platform. Review collected by and hosted on G2.com.
Managing tax obligations across various Canadian provinces can be complex due to differing tax structures such as HST, GST, PST, and QST. To accurately report and remit taxes, having detailed transaction data that specifies tax components and associated fees for each customer transaction is essential. While Stripe provides tools like payment reports and Stripe Tax for detailed tax reporting, I found the process frustrating. Reports such as itemized and summarized exports or location-specific filings are available but often lack the seamless integration needed for easy access to combined tax and fee data. Additionally, while Stripe Sigma offers the ability to create custom SQL queries for detailed transaction insights, I found it to be buggy and not as intuitive as expected. For a few years, Stripe deposited my Canadian funds into my bank account, and I grouped them as HST, which led to overpaying taxes. When I attempted to break down my earnings by tax structure to rectify this, I realized I couldn’t download a comprehensive document that specified tax details alongside customer transactions and Stripe fees. While Stripe offers separate downloads for tax and fee reports, it lacks a unified solution. The experience highlighted the need for more robust, user-friendly tools to simplify tax reporting and fee tracking. Review collected by and hosted on G2.com.
Stripe has simple integration with multiple external collection platforms, and works with nonprofits for getting them the best rate. They also have a high level of security. Review collected by and hosted on G2.com.
Using Stripe without an external collection platform can be challenging without software experience. Review collected by and hosted on G2.com.
