1,751 Tidio Reviews
We've been using Tidio daily and are extremely satisfied with its performance. It's incredibly easy to use, and the built-in AI assistant is a huge asset. It helps ensure that visitors to our website get instant answers and assistance without delays – which is critical for us in both sales and customer satisfaction.
The mobile app is another great advantage – we rely on it every day to stay connected with our users even when we're not at our desks. The analytics section is also very well-developed, allowing us to analyze user behavior and improve the customer experience accordingly. Review collected by and hosted on G2.com.
We haven't encountered anything significant to dislike. There might be minor things there, but none of them have impacted Tidio’s functionality, our sales processes, or the customer journey in any way. Review collected by and hosted on G2.com.
We've been using Tidio and it's been a game changer for live customer support. The live chat feature lets us interact with shoppers in real time, answer questions instantly, and help them find exactly what they’re looking for while they're still browsing. It's easy to use, integrates seamlessly with our website, and helps us turn more visitors into happy customers. Highly recommend if you're looking to improve the way you connect with your audience! They also have an awesome customer support team that's easy to contact and always great to help out. Review collected by and hosted on G2.com.
One small downside with Tidio is that some of the more advanced features (like automation workflows or certain integrations) are only available on higher-tier plans. It’s not a dealbreaker, but something to keep in mind if you’re a smaller business trying to keep costs low. Other than that, it’s been super smooth to use! Review collected by and hosted on G2.com.
Tidio is a really handy tool for managing customer chats and automating basic conversations. The interface is clean, easy to get started with, and it integrates well with most websites. What I also appreciate is the ongoing development of AI features - they might still be limited, but it's clear that the platform is trying to stay ahead and make them better over time. For someone looking for a quick chat solution with some automation, it definitely saves a lot of manual work. Review collected by and hosted on G2.com.
What holds me back a bit is the pricing. Compared to some alternatives, it feels like the cost is on the higher side, especially when you need more advanced features. Also, while the AI options are promising, they are currently still quite basic, and sometimes the bots struggle with more complex or nuanced queries. I'd love to see faster improvements in that area to make the AI assistance feel more natural and reliable. Review collected by and hosted on G2.com.
To be honest I like that it has a phone app, that way you can always be instantly there when customer starts a chat on the website. Gives us much higher chance of converting leads. Review collected by and hosted on G2.com.
The AI chat bot needs some work for sure. So far it's very basic. Review collected by and hosted on G2.com.
Tidio has made it incredibly easy to manage live chat, automate common questions with Lyro, and route conversations to our support team. The interface is clean and intuitive, and the ability to connect it with platforms like WooCommerce and Klaviyo is a big plus. We also appreciate the flexibility to handle both support and marketing flows within the same tool. Review collected by and hosted on G2.com.
Some integrations (like WooCommerce order tracking) could be more robust out of the box. We've had to manually troubleshoot certain flows that stopped working due to system updates. Support is helpful but could be more proactive when it comes to technical guidance or setup best practices. Review collected by and hosted on G2.com.
My top two compliments on the Tidio plaform is the ease of use and the chat versatility.
I love that the platform is clean and easy to navigate for employees of all ages and tech skill levels. The company I work for has several users that are not tech savvy, and it was easy to train and transition them to the platform. Everything is organized in a manner that takes the questions out of use.
The chat functions are also impressive. There are bots that answer FAQ and add a buffer if someone lacks availability. Any missed messages go straight to our e-mail inbox for extra insurances. There are features that allow you to transfer conversations to specific team members which are helpful for account specific questions and sensitive situations. Review collected by and hosted on G2.com.
No real complaints on the platform, but our subscription is paid so I have not experienced the free version and its functionality. Review collected by and hosted on G2.com.
What I like best about Tidio is its seamless integration of live chat, chatbots, and multichannel communication, all within an intuitive, user-friendly dashboard. It also allows businesses to engage customers in real time, automate responses to common inquiries, and manage conversations from various platforms like email, Messenger, and Instagram in one place. This makes it a highly efficient tool for improving response times, customer satisfaction, and overall conversion rates. Review collected by and hosted on G2.com.
One drawback of Tidio is that some of its more advanced features, such as chatbot automation, visitor behavior tracking, and integrations with third-party tools that are only available on higher-tier paid plans. This can be limiting for small businesses or startups with tight budgets. Additionally, while the platform is generally intuitive, customizing chatbot flows or complex automation sequences can have a bit of a learning curve for new users. Review collected by and hosted on G2.com.
Tidio has truly transformed our approach to customer support! The setup process was a breeze, allowing us to integrate it seamlessly into our website in no time. This efficiency means we can dedicate more energy to enhancing our products while Tidio handles the essential task of understanding our clients' needs. We rely on the Chatbot Feature daily to interact with our customers, and the AI Integration ensures that their common questions are answered swiftly and effectively. It’s a game changer for our Customer Support team! Review collected by and hosted on G2.com.
I honestly can't find a fault with using Tidio, but if we could get monthly reports sent to us via email that would be a game changer Review collected by and hosted on G2.com.
I’ve been using Tidio for a while now, and I honestly wish we’d found it sooner. I use it everyday! The live chat feature is super easy to use, and setting up automated chatbots was way less complicated than I expected. It’s helped us stay on top of customer questions without having to constantly monitor everything manually. Its also so easy to integrate!
One of the things I really appreciate is how clean and simple the dashboard is—nothing feels overwhelming. We were able to get it up and running quickly, and it fits right into our existing workflow. Plus, whenever we’ve needed help, the Tidio support team has been quick to respond and genuinely helpful.
It’s more than just a chat tool—it’s become a key part of how we connect with customers. If you're looking for an easy and effective way to improve your customer support, I highly recommend giving Tidio a try. Review collected by and hosted on G2.com.
One thing I’ve noticed is that the mobile app could use some work. It’s handy for checking messages on the go, but it doesn’t feel as smooth or responsive as the desktop version. Notifications can be hit or miss sometimes too, which isn’t ideal when you're trying to stay on top of live chats. Hopefully they keep updating it, because everything else about Tidio is super polished. Review collected by and hosted on G2.com.
We use Tidio every working day and what we like best about Tidio is how easy it is to set up and manage. The live chat and chatbot features have helped us engage with website visitors more efficiently, while also reducing the volume of support emails. It’s user-friendly, integrates well with our existing systems, and allows us to quickly direct queries to the right people. It makes it easier to support our clients. The customer support has been excellent when we've got in touch with them. Review collected by and hosted on G2.com.
While Tidio works well overall, some of the more advanced features like automation and integrations can take a bit of time to fully understand and configure. Improved documentation or onboarding around these areas would be helpful. Review collected by and hosted on G2.com.
