We are able to control if patients reply and it is user friendly.

Very user friendly Great Customer Service Use it all day long with no issues

Textline has been such a beneficial and crucial aspect of my work routine. Not everyone is always available for a call, or even available enough to remember that they received one to call back. Texting, in this day and age, is such a vital form of communication and without textline, I would not be as productive or successful at my job. It is easy to assist customers in a quick, convenient manner and it is something that, when I train new agents, I always encourage them to implement within their outgoing contact routine!