- Dialpad is a user-friendly, admin-friendly, and intuitive VoIP solution that offers features such as AI-powered call transcriptions, in-depth analytics, and seamless integrations.
- Reviewers like the AI voice transcription feature, the ability to make calls from anywhere, the seamless integration with other devices and platforms, and the in-depth analytics provided by Dialpad.
- Users mentioned issues such as the platform being more user-centric than admin-centric, the requirement of a direct dial number for every department, occasional call quality issues, and a complex and limited IVR system.