Compare Luma Health and Phreesia 
At a Glance
Market Segments
Mid-Market (56.3% of reviews)
Small-Business (55.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Luma Health
Star Rating
(83)4.8 out of 5
Market Segments
Mid-Market (56.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Luma HealthPhreesia
Star Rating
(39)4.1 out of 5
Market Segments
Small-Business (55.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about PhreesiaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Phreesia excels in Patient Check-in with a score of 8.6, but Luma Health outshines it significantly with a score of 9.8, indicating a more streamlined and user-friendly check-in process.
- Reviewers mention that Luma Health's Mobile Patient Intake feature is highly rated at 9.5, while Phreesia's score of 8.7 suggests it may not be as intuitive or efficient for mobile users.
- G2 users highlight that Luma Health offers superior Patient Communications with a score of 9.8 compared to Phreesia's 9.4, indicating a more effective system for engaging with patients.
- Reviewers say that Phreesia's Patient Data Transfer feature scores 9.1, which is slightly lower than Luma Health's 9.4, suggesting that Luma Health may provide a more seamless experience in transferring patient information.
- Users on G2 report that Luma Health's Patient Feedback Management feature is rated at 9.3, while Phreesia's score of 9.6 shows it has a slight edge, but the difference is minimal, indicating both products are effective in this area.
- Reviewers mention that Phreesia's Workflow Management is rated at 9.6, which is higher than Luma Health's 9.3, suggesting that Phreesia may offer more robust tools for managing workflows effectively.
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Pricing
Entry-Level Pricing
Luma Health
No pricing availablePhreesia
No pricing availableFree Trial
Luma Health
No trial information availablePhreesia
No trial information availableRatings
Meets Requirements
9.5
52
8.1
34
Ease of Use
9.5
52
8.1
34
Ease of Setup
9.0
34
8.2
25
Ease of Admin
9.3
34
8.3
23
Quality of Support
9.5
54
8.2
33
Has the product been a good partner in doing business?
9.7
35
8.6
23
Product Direction (% positive)
10.0
52
8.2
32
Features by Category
Information Flow
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Patient Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Clinical
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Financial
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.8
29
Not enough data
9.8
29
Not enough data
9.7
24
Not enough data
9.7
26
Not enough data
9.7
29
Not enough data
9.8
26
Not enough data
9.4
26
Not enough data
9.9
26
Not enough data
Patient Convenience
9.4
6
8.6
14
9.2
6
9.1
15
9.5
11
8.4
15
9.8
9
8.7
15
9.5
11
8.9
15
Administration
9.4
12
9.2
15
9.8
14
9.8
15
9.2
6
9.0
15
8.9
6
8.8
13
9.0
12
8.5
10
9.5
7
9.8
14
Patient-Centered Functions
9.2
17
|
Verified
9.6
8
9.3
21
|
Verified
9.6
9
|
Verified
9.6
12
|
Verified
9.7
6
|
Verified
9.8
18
|
Verified
9.5
7
|
Verified
9.3
9
|
Verified
Feature Not Available
Operations
9.3
29
|
Verified
9.7
10
|
Verified
9.4
26
|
Verified
9.7
10
|
Verified
8.9
11
|
Verified
9.1
9
|
Verified
9.6
20
|
Verified
9.6
9
|
Verified
9.5
16
|
Verified
9.8
7
|
Verified
9.2
13
|
Verified
9.3
7
|
Verified
Feature Not Available
9.7
6
Generative AI
Not enough data
Not enough data
Operations Management
9.3
12
Not enough data
9.1
13
Not enough data
9.2
14
Not enough data
9.0
14
Not enough data
Added Efficiencies
9.4
12
Not enough data
9.4
13
Not enough data
8.6
7
Not enough data
9.1
13
Not enough data
Categories
Categories
Shared Categories
Luma Health and Phreesia are categorized as Patient Intake, Patient Engagement, and Patient Scheduling
Unique Categories
Luma Health is categorized as HIPAA Compliant Messaging, Medical Practice Management, and Patient Relationship Management (PRM)
Phreesia is categorized as Medical Billing and Revenue Cycle Management
Reviews
Reviewers' Company Size
Luma Health
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Phreesia
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Medical Practice
43.8%
Hospital & Health Care
35.0%
Health, Wellness and Fitness
13.8%
Pharmaceuticals
1.3%
Mental Health Care
1.3%
Other
5.0%
Hospital & Health Care
47.4%
Medical Practice
34.2%
Health, Wellness and Fitness
13.2%
Human Resources
2.6%
Accounting
2.6%
Other
0.0%
Most Helpful Reviews
Luma Health
Most Helpful Favorable Review
Julie H.
Verified User in Medical Practice
What first attracted us to Luma was the ability to send communications to patient that were referred to our office- most phone calls from an unknown number go unanswered but the texting has worked brilliantly! Also with COVID we are able to communicate...
Most Helpful Critical Review
jesseca h.
Verified User in Hospital & Health Care
Constantly have to refresh to view new messages, receiver does not receive any links that are sent ever, when using multiple systems, you do not get any alert to notify you there is a new message so you hve to constantly check and refresh
Phreesia
Most Helpful Favorable Review
Verified User in Hospital & Health Care
Contactless check in, insurance eligibility
Most Helpful Critical Review
Lauren P.
Verified User in Health, Wellness and Fitness
Misleading verbiage and vague wording in contract Amount of labor required on our end to ensure forms set up correctly They upsell you on everything Advertisements during patient check in - they have a clause in their check in consent that allows patient...
Julie H.
Verified User in Medical Practice
What first attracted us to Luma was the ability to send communications to patient that were referred to our office- most phone calls from an unknown number go unanswered but the texting has worked brilliantly! Also with COVID we are able to communicate...
Verified User in Hospital & Health Care
Contactless check in, insurance eligibility
jesseca h.
Verified User in Hospital & Health Care
Constantly have to refresh to view new messages, receiver does not receive any links that are sent ever, when using multiple systems, you do not get any alert to notify you there is a new message so you hve to constantly check and refresh
Lauren P.
Verified User in Health, Wellness and Fitness
Misleading verbiage and vague wording in contract Amount of labor required on our end to ensure forms set up correctly They upsell you on everything Advertisements during patient check in - they have a clause in their check in consent that allows patient...
Alternatives
Discussions
How does Luma Health enhance our patient’s experience?
1 comment
Official Response from Luma Health
The Luma Health platform makes it easy for your patients to stay on track with their care plan by sending communications via HIPAA-compliant text messages. ...Read more
I am unable to provide specific information about EHR/PM systems I support as I am a language model and do not have direct support capabilities for software systems.
1 comment
Official Response from Luma Health
We currently support 70+ EHR/PMs and we are continuously adding more.
Some examples include: Epic, NextGen, AthenaHealth, AllScripts, Centricity,...Read more
Can I customize my messages?
1 comment
Official Response from Luma Health
Our messages are endlessly customizable - but we also offer out-of-the-box messaging if you simply want to get up and running! You can customize by...Read more
What is patient intake software?
1 comment
KU
Usually a browser-based portal that uses an encrypted connection to your practice's EHR software, and can push discrete data to your database - basically...Read more
Phreesia has no more discussions with answers
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