637 AppFolio Property Manager Reviews
The most helpful thing about Appfolio is the user-friendly aspect for both property managers and residents. This program has made my job so much easier because it has everything in one place! Applications, leases, work orders, rent payments, renter's insurance. Plus there is a report for everything and it makes checking your work a lot easier!! Review collected by and hosted on G2.com.
This is a blessing and a curse - but Appfolio is very date sensitive. It makes it hard sometimes to redo a lease if I make a mistake. I wish that we could add someone to the lease without having to retype the whole thing. Review collected by and hosted on G2.com.
Appfolio is a very user friendly program. I have been using it since 2016. I have had to train accounting staff and property managers on Appfolio and was able to do it with ease. Their HELP chat feature is a great plus. If you run into any complications you get help support relatively quickly. When we switched over to Appfolio it was an easy integration process. We were able to get up and running within a day or two. It has been a great daily tool for our property managers! We love it! Review collected by and hosted on G2.com.
The only thing that wish Appfolio could handle better is Seasonal Rentals. It is not geared to handle those very well. Review collected by and hosted on G2.com.
I love the ability to customize the reports and if there's not a report that you need, 9 times out of 10 Appfolio can create it for you. The benefits of being able to text and send emails to the tenants and home owners is vital for documentation and record keeping. None of us like making mistakes but pretty much anything you can do, you can also undo, which makes correcting errors a breeze. What's great too is that if there's something you need to figure out, customer support is very quick and helpful on walking you through training. I've been been in property management for over 30 years and this is by far the best program that I've ever worked with. Review collected by and hosted on G2.com.
Really don't have much to complain about but if I did, maybe the listing of reports, wish it was better explained at what each report gives you or maybe a better way of how it is categorized. Review collected by and hosted on G2.com.
Tenant & Owner Communication: Sending notices, managing messages, and documenting all interactions directly in tenant and owner portals.
Accounting Management: Reviewing and approving invoices, posting charges and credits, processing owner disbursements, managing reserves, and ensuring ledger accuracy.
Bill Pay & Vendor Coordination: Overseeing bill entry and payment processes, rejecting incorrect invoices, and communicating with vendors through AppFolio’s billing interface.
Maintenance Oversight: Coordinating work orders, reviewing technician notes, tracking job completion, and using AppFolio reporting to identify trends or inefficiencies.
Move-Outs & Security Deposits: Completing disposition letters, documenting tenant damage versus wear and tear, and issuing proper deductions with attached evidence.
User Access & System Customization: Managing user roles and settings, updating workflow templates, and training team members on how to use AppFolio effectively.
Reporting & Compliance: Running custom reports to monitor rent collection, maintenance costs, and lease renewals; using AppFolio’s tools to ensure compliance with Rhode Island housing laws and agency requirements. Review collected by and hosted on G2.com.
i dislike they still dont have automation for their basic processes. We have to use Lead Simple which we dont love Review collected by and hosted on G2.com.
It is great that you can do almost everything in one software. It is very stressful when you have to use many different software to get things done. I spend my full day in the system, and it's great that we can text, email, and send out notices to communities, Review collected by and hosted on G2.com.
I wish that when you are trying to get owners to set up their online portals, that you could edit the message that is sent out, so that owners don't block the email and never set up their portals. Example: HOA management, when you need owners to have a portal up and going, to have notices sent out to them. Review collected by and hosted on G2.com.
I enjoy the continuous growth and expansion of the software to keep up with the needs of the industry and the end-user. If I had to choose one thing to say I like best, it would be the Knowledge Base! It's very comprehensive and easy to find help on most topics. Review collected by and hosted on G2.com.
The sign of something not working for the workplace is how many conversations are held with co-workers to gripe and honestly we don't have those conversations about AppFolio. We'd like to see a more thorough reporting on tenant delinquencies or evictions but other than that, there are no major pain points for us. Review collected by and hosted on G2.com.
The first Appfolio meeting I went to, they advertised "rent week at the beach". Claiming that they were so advanced that you could spend rent week at the beach instead of having to be in the office collecting payments, filling out work orders, communicating with tenants. It sounded kind of cheesy, but 10 years later we often joke about how true that slogan became for our office. Appfolio is always upgrading, adding things you didn't know were even possible to integrate, helping to maximize your time! Help is always only a chat away if there is something you need help with, although most of it is so user friendly that you can often times figure it out without help. We recently took over a property that was using another software and they were actually using 5 different things like one for rental applications processing, one for rent payments, one for renters insurance, things we use one app for...APPFOLIO! I am a huge fan of working smarter not harder, and you can do that with Appfolio. Review collected by and hosted on G2.com.
A decade of using Appfolio and I haven't found anything that would make me even consider using another property management software. Review collected by and hosted on G2.com.
What is most helpful is that you can search on anything in the search bar - name, license plate, work order number etc. I also like that tenants can submit their rent electronically. Being able to message certain tenants, buildings, floors etc is also great. Having an app that is accessible anywhere is nice too. We are now using the rental application and listing of ads on their site and the response time to apps is so fast! Review collected by and hosted on G2.com.
What is least helpful is that you cannot remove email addresses from a group email, and there isn't an option for auto reply when tenants text you, we cannot connect our bank to Appfolio so rent checks can be fully deposited, there is limited functionality/adjustments you can make on reports, and work orders cannot be auto submitted at the end of the day to a person. Review collected by and hosted on G2.com.
It's user-friendly meaning it's easy to navigate and find answers to processes if you're unsure of next steps. I've been impressed with the number of features they offer, and the reports provide valuable metrics about our property. The customer service team has always been helpful, and they take suggestions and try to implement them where they make sense. Review collected by and hosted on G2.com.
One of the only features I've requested that would still be beneficial is the ability to text per building. Similarly to how they have an option to group emails, I'd love the ability to group texts. That way, say we have to shut off water to one building, we can just text that building instead of each individual tenant or the entire property. Review collected by and hosted on G2.com.
AppFolio is very easy to use. In the 11 years I've been in property management, I never used AppFolio and it was very simple and easy to learn. Reports are easy to obtain and save. Creating notices or email and text responses are very easy to create. Review collected by and hosted on G2.com.
The one feature I'm not keen on is how we have to process paper payments (personal check, cashier's check and money orders). Not sure if this is how our system is setup or this is how AppFolio works, but manually entering payments and creating a separate deposit for payments since our scan system does not automatically load payments into AppFolio just gets tedious at times. Review collected by and hosted on G2.com.
