2,289 Front Reviews
The Twilio SMS integration was the game-changer for me. I run a startup and was searching for a shared inbox-style solution that could handle multiple channels and scale with me. Even though I’m using it solo, Front’s automation tools, "seen" email tracking, and ease of setup made it stand out. I’m used to complex systems, but deploying Front was fast, smooth, and intuitive. The platform feels purpose-built for modern communication workflows. Review collected by and hosted on G2.com.
Sequences feel a bit underbaked right now. The concept is there, and I can see where they’re going, but it still lacks some polish and flexibility compared to the rest of the platform. I'm confident it'll mature over time, but for now, it's the only area that feels behind. Review collected by and hosted on G2.com.
Prior to working with Front, I had no idea how outdated email was! Things I got used to like emailing a draft, having someone edit and email it back, and me copying and pasting into a new email to send (and having to verify I didn't make a copy/paste error) are eliminated with Front. Not only can my peers and I mention each other and give access to a specific email thread without including the recipients, they can help me craft, they can leave comments, and they can even add attachments, change who the email is being sent to and more!
The mentioning/tagging of others in email threads alone is a game changer. I've never worked with such an amazing and collaborative tool before, I can't imagine going back to the old thing! Even makes G-Mail look outdated!
Also love the snooze and archive functions. Makes getting to inbox zero so simple! Review collected by and hosted on G2.com.
I don't like that my emails don't actually get read. However, every once in a while I log into my email and just mark everything as read. Review collected by and hosted on G2.com.
What I like best about Front is how it brings email and team collaboration together in one place. The shared inboxes, internal comments, and clear assignment of messages help our team stay organized and aligned without needing to forward emails or rely on external chat tools. It makes communication faster, more transparent, and much easier to manage at scale. Review collected by and hosted on G2.com.
One thing I dislike about Front is that some advanced features—like certain integrations or automation capabilities—can be a bit restrictive or require higher-tier plans. Additionally, while the platform is generally intuitive, there can be a learning curve for new users unfamiliar with the shared inbox concept. More in-app guidance or clearer error messages would help improve the onboarding experience and avoid missteps, especially around automation rules. Review collected by and hosted on G2.com.
Being able to collaborate with multiple colleagues on a single email thread has greatly reduced the time it takes to resolve challenges. In addition, the ability to easily track our team's metrics and ensure we're meeting our guaranteed reply times has been incredibly valuable. Review collected by and hosted on G2.com.
There are very few downsides, but at INFUSE, we follow a strict need-to-know policy. It would be helpful if certain features, such as shared tags, allowed for more access controls, such as assigning visibility to specific individuals rather than just choosing between private or company-wide. Another minor issue is the way OOO settings automatically unassign conversations, but we’re glad to see that Front is already working on improvements in this area. Review collected by and hosted on G2.com.
I like that I can comment on emails and tag my teammates without having to forward them. It is a great collaborative tool and you can easily check previous comments. It is also easy to manage and look at Calendars for the team. Review collected by and hosted on G2.com.
Searching for past emails. I would have to check all inboxes (or categories like OPEN, UNASSIGNED, ARCHIVED) for me to find what what I'm looking for. Maybe because I'm new to the system so I have not truly explored shortcuts or better ways to manage my search.
I find it quite confusing to check which ones are the latest or most recent response when reading long trails of email. Although there is the "jump to most recent" Review collected by and hosted on G2.com.
Front makes team email and communication way more efficient. I really like how easy it is to collaborate on messages, tag teammates, and keep everything organized in a shared inbox—it’s like email meets chat. The interface is clean and intuitive, and integrations with tools like Slack and Salesforce help streamline our workflow. It’s simple to use day to day, and it saves a ton of back-and-forth. We use Front daily. Review collected by and hosted on G2.com.
While some features like reporting and mobile could be improved, the overall experience has been a big productivity boost Review collected by and hosted on G2.com.
Very intuitive and user friendly. Increases collaboration Accountability & Transparency on the communication Flow while reducing greatly response times, and the number of touchpoints agents have to do. Operations & Customer Support Teams are the ones that perhaps can leverage the most Front. Review collected by and hosted on G2.com.
No functionality yet on internal chat. AI still on early stages and with some bugs (tagging, translating, siummarising, etc) Review collected by and hosted on G2.com.
Front really can make the work easy. The transparency of whoever is currently working or replying to a certain client is also visible and it can easily be taken over whenever things might go wrong for example in our line of business, if an agent need to hand over the conversation to a supervisor, it can easily be transferred. Also front can be integrated with other softwares which can be more efficient in our daily tasks. Review collected by and hosted on G2.com.
In some scenarios, Front app in mobile phone can't function that much of the web access. Some notifications are too many to sort of if you're receiving large volume of messages such as SMS or chat coming from replies from the automation sent by the integrated software, sometime it overwhelms. There are also times that the Front app crashes and is not recommended to use on phone while you're in a weak signal of internet connection or mobile data. Review collected by and hosted on G2.com.
What I like best about Front is its organized folders you can share across different team members. It allows for a collaborative experience, while still providing you with a unique user experience. After learning how to use the draft feature, I have not looked back! I use it daily because of how easy it is to work on drafts and have others be able to take over. I truly enjoy the way you can tag accounts and pull up information quickly. When I spoke to a Front member from customer support, he was quick to answer and very helpful. Their staff is reliable, professional, and Knowledgeable. Overall, I have had an incredible user experience with Front, as well as their customer support. Review collected by and hosted on G2.com.
So far, I have not had any issues with Front that would affect my positive experience. Review collected by and hosted on G2.com.
Sharing inboxes! Having this function allows work to be allocated equally amongst the whole team and provide us with clear visual of workflow and daily tasks. This helps us plan for the day/week ahead without surprises. Front helps transfer data from our email server quickly and efficiently from all inboxes so there's no chance of missing important updates. Because of this, I can rely solely on Front for daily tasks. It has become an essential part of our workflow and we utilize it daily and throughout the day. I would definitely recommend this tool for any business that needs to allocate time, resources, or expertise to a large population of employees. Review collected by and hosted on G2.com.
I've noticed an issue with receiving multiple emails from 1 personal regarding different topics often get lumped into the same thread even though they are unrelated. This makes it difficult to see all required tasks. But this is a rare occurrence and only happens when we receive multiple emails within the same time frame. Review collected by and hosted on G2.com.
