Zoom Workplace Reviews & Product Details

Zoom Workplace Overview

What is Zoom Workplace?

Zoom Workplace is an AI-powered collaboration platform that helps you streamline communications, increase employee engagement, optimize in-person time, and improve productivity. Streamline communications with tools that work together effortlessly through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. Elevate a chat to a meeting or phone call to get to a resolution faster. Improve productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs. Optimize office experiences and hybrid work collaboration with flexible workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. Whether you’re reserving your desk with Workspace Reservation, preparing for a client visit with Visitor Management, or finding your workstation with our wayfinding feature, you can do it all from the Workspaces tab. Reimagine how your teams work with Zoom Workplace, powered by AI Companion. Streamline communications, improve productivity, optimize in-person time, and increase employee engagement, all with Zoom Workplace. Fueled by AI Companion, included at no additional cost.

Zoom Workplace Details
Product Website
Languages Supported
German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Chinese (Simplified)
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Product Description

Reimagine how your teams work with Zoom Workplace, powered by AI Companion. Streamline communications, improve productivity, optimize in-person time, and increase employee engagement, all with Zoom Workplace. Fueled by AI Companion, included at no additional cost.


Seller

Zoom

Description

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals, with Zoom AI Companion capabilities woven throughout. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering.

Overview Provided by:
Customer Advocacy @ Zoom / Bilingual

Recent Zoom Workplace Reviews

Shubhi k.
SK
Shubhi k.Small-Business (50 or fewer emp.)
5.0 out of 5
"Best video calling software for the official purpose"
It's user interface and it's data usage policy according to the privacy of the user.
JE
Joab E.Mid-Market (51-1000 emp.)
5.0 out of 5
"Zoom creates a seamlessly easy video call usage in any setting."
Zoom is an extremely easy application to use in any setting. you can adjust your background to give an appropriate setting in an interview or group...
Mariya R.
MR
Mariya R.Enterprise (> 1000 emp.)
4.0 out of 5
"zoom removing remoteness from remote jobs"
It has integration with a lot of apps specially slack and google calender which makes life easy. Not to mention about new AI feature which take not...

Zoom Workplace Media

Zoom Workplace Demo - Work happy with Zoom AI Companion
Make more time for the work that energizes you with AI Companion in Zoom's AI-first work platform. Zoom AI Companion works for you behind the scenes to help you get more done, do your best work, and strengthen relationships.
Zoom Workplace Demo - Surface, manage, and complete tasks across Zoom Workplace with AI Companion to get more done
Work smarter by having AI Companion take action and execute tasks on your behalf. With AI Companion managing your tasks, you’ll stay on top of requests throughout your workday, watch as items are crossed off your to-do list, and keep your teammates informed and on track. Included in paid Zoom Wor...
Zoom Workplace Demo - The new combined Meetings and Calendar tab in Zoom Workplace, where you can attach meeting materials like files and whiteboards.
After meetings, you don’t need to look around in different places for the recordings or files that might have been shared by attendees. You can access recordings, continue the conversation outside of the meeting thanks to continuous meeting chat, invite additional participants to view the recordi...
Zoom Workplace Demo - Smart name tags allow other meeting participants to see your name when you’re in a Zoom Room.
AI-powered capabilities like intelligent director help make meetings more inclusive by allowing remote attendees to see and engage with their in-person colleagues. Coming soon, smart name tags will make it easier to connect by allowing other meeting participants to see your name when you're in a ...
Zoom Workplace Demo - Ask AI Companion
Ask AI Companion will gather, synthesize, and share the data you need to be more prepared and effective throughout your workday.
Zoom Workplace Demo - Built-in AI chat features help increase productivity.
Those who use Team Chat have easy access to integrated AI capabilities through Zoom AI Companion, our smart AI assistant. If you have a mountain of chat messages to read, AI Companion can help you catch up — once activated, it can summarize a long chat thread into a succinct overview of the discu...
Teamwork, reimagined. Welcome to Zoom Workplace, your AI-powered collaboration platform.
Play Zoom Workplace Video
Teamwork, reimagined. Welcome to Zoom Workplace, your AI-powered collaboration platform.
Introducing Zoom AI Companion (formerly Zoom IQ) – your new generative AI digital assistant across the Zoom platform.
Play Zoom Workplace Video
Introducing Zoom AI Companion (formerly Zoom IQ) – your new generative AI digital assistant across the Zoom platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Play Zoom Workplace Video
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Learn how using Zoom Team Chat, Phone, and Meetings has supported Referral Staffing Solutions' business growth and helped them place more candidates in meaningful jobs.
Play Zoom Workplace Video
Learn how using Zoom Team Chat, Phone, and Meetings has supported Referral Staffing Solutions' business growth and helped them place more candidates in meaningful jobs.
Zoom Team Chat is the glue that enhances your full communications experience.
Play Zoom Workplace Video
Zoom Team Chat is the glue that enhances your full communications experience.

Official Downloads

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55,868 Zoom Workplace Reviews

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55,868 Zoom Workplace Reviews
4.6 out of 5
55,868 Zoom Workplace Reviews
4.6 out of 5

Zoom Workplace Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
JE
Warehouse Laborer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Zoom Workplace?

Zoom is an extremely easy application to use in any setting. you can adjust your background to give an appropriate setting in an interview or group call. it's the modern post pandemic version of skype. you can use it at any time and it is easy to integrate into lectures or preparations before an interview. customer support is super easy because they have a list of common problems or features you can go through to help clarify the issue at hand. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

there's not really much to dislike about zoom workplace, if you need it for what it's intended for, it is self explanatory when you toggle around the features and its an excellent workplace to use as a starter. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

it solves the issue of multi-user video call usage, because it increases the chances of interaction through real-time chat. the real video conferencing feature embodies collaborative tools like whiteboard and screen share. Review collected by and hosted on G2.com.

ANDREW D.
AD
Data Analyst
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zoom Workplace?

What I like best about Zoom Workplace is how reliable and easy to use it is. Whether it’s a quick team check-in or a larger client presentation, it just works — no complicated setup, no lag. The screen sharing, calendar integrations, and breakout rooms make collaboration smooth, and even non-tech-savvy teammates can jump right in without needing help. It's also great that Zoom continues to add features without making the platform feel bloated. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

One thing I dislike is that some of the more advanced features, like webinars or large meetings, require extra licenses or add-ons, which can get expensive. Also, the chat functionality feels limited — it's fine for quick messages, but not ideal for ongoing team communication compared to tools like Slack or Teams. Lastly, the whiteboard feature could be more intuitive and collaborative, especially when multiple people are brainstorming. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom Workplace helps solve the challenge of staying connected and productive in a remote or hybrid work environment. It allows our team to communicate clearly, hold meetings without technical issues, and collaborate on projects in real time, no matter where we’re located. It’s reduced the need for long email threads and made it easier to keep everyone on the same page. The ability to screen share, record sessions, and use breakout rooms has made training, brainstorming, and decision-making much more efficient. Review collected by and hosted on G2.com.

Michael C.
MC
Tech Coordinator
Broadcast Media
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zoom Workplace?

Like many, I started using Zoom at the height of the pandemic. I found that the app improved as I, along with many others (classmates, professors, coworkers, and so on), continued using it. Zoom has everything a video-conferencing app *should* have: microphone/camera inputs, ability to screenshare, and large group conferencing. Within a month of regular usage, I became a pro. I'm using Zoom on a regular basis in my professional career. Every time we create a new or recurring meeting, I propose Zoom as "the most intuitive remote-video option." Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Sometimes, it isn't easy to tell whether someone is muted or not. While it has made for amusing pandemic-era blunders, I would love to see a clearer "UNMUTED/MUTED" indicator in the UI. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

As with the world, Zoom gave us a place to convene when we were unable to do so. If it weren't for Zoom, I wouldn't have completed my college education during the height of the pandemic. In my professional career, Zoom allows my local community to convene from anywhere. It's easy for us to hold web trainings, committee meetings, town halls, and important community events when many residents are on the go. Review collected by and hosted on G2.com.

Melissa R.
MR
Payroll/Senior Accountant
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zoom Workplace?

Our organization moved from Zoom video only to the full platform (phone and meeting) after the adjustment to mostly hybrid work environments.

The implementation team held small group training, and provided user instructions. It was surprisingly easy to learn and begin using for daily phone call usage. It can be tricky to set up the right speaker/headset for rings and speaking, but once set, it remains that way.

For group meetings like department or all staff, it is so helpful! We can see everyone, blur or change backgrounds for more privacy of space, have group chats, breakout rooms, and more. Although I am not a user who sets up meetings, it is great that the link integrates with our Google platform email and calendar system.

Overall, it is working well for our organization with employees based in many states and countries, as well as many who travel consistently. It has also saved money on equipment and other fees by eliminating land lines. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

The updates don't seem to have a warning. Meaning, there are new features or different layouts that are not apparent until joining a meeting. Then it is a challenge to learn them on the spot. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

For me, personally, it allows for consistent access to phone calls while working from home. Review collected by and hosted on G2.com.

Manuel M.
MM
Director de Innovación en Sistemas
E-Learning
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Translated Using AI
What do you like best about Zoom Workplace?

It offers a complete and simple work ecosystem for hosts and visitors to join videoconferences and webinars, managing the entire event flow, its planning, registration and participant control, and follow-up after the call is made. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

The equipment may overheat depending on the number of functions being used simultaneously (virtual backgrounds, camera, screen sharing, etc.), although certainly, the performance is much better than other options on the market. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Since the pandemic, Zoom Workplace has helped us maintain close interaction with all team members (in internal meetings or business events), with our clients and distributors (through video conferences), and with our entire educational community through the development of webinars, where through the use of its different interaction tools, it has allowed us to communicate our message in an enriched way. Review collected by and hosted on G2.com.

Deepak K.
DK
Android Developer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zoom Workplace?

1. User-Friendly Interface - Non technical user can also understand and navigate easily.

2. Very Smooth and Reliable Performance - Video and audio quality is very good,even you have slow internet connection.

3. Meeting Recording - user can easily record our meeting session completeley without any restriction.

4. Security - User can secure our meeting Using security tools like encryption and waiting rooms to keep our meeting safe.

5. Background Change and Many More professional filters - using this user can use this feature to look professional.

6. Great customer service available to resolve any issues quickly. I used it once when I needed to link my meetings with Google Calendar, and they instantly provided a solution.

Many upsides of Zoom Workspace make it easy to love once you try it. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

No downside from my side, but one thing I noticed is that it makes my old system very slow. However, it works fine on a new system. In my opinion, it is quite heavy for older systems. Other than that, I haven’t seen any issues with it. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

This solves the problem of remote communication by providing an easy-to-use platform for video calls, chats, and collaboration tools all in one place. This helps me stay connected with my team and clients work efficiently from anywhere, and quickly share ideas and files without hassle. It makes remote work smooth and productive. Review collected by and hosted on G2.com.

Gerardo Adrián	 M.
GM
CIO
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zoom Workplace?

I've been using Zoom Workplace regularly for synchronous online classes, and it’s been a great experience. It allows real-time interaction with students, smooth presentation sharing, and a stable connection that supports clear communication throughout the session.

As a teacher, I appreciate the built-in tools that help manage class time and engagement. The timer feature is perfect for keeping activities on track, and the student reactions—like raising hands, emojis, or quick feedback—make it easier to maintain an interactive environment without constant interruptions.

Screen sharing is seamless, and the annotation tools are especially helpful when explaining content visually. Overall, Zoom Workplace is a practical, all-in-one solution that works great for daily teaching and professional tasks. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

While Zoom Workplace offers many helpful features for online synchronous classes—like screen sharing, student reactions, and timers—I've found that many educators aren't fully aware of how to use these tools effectively.

The platform has great potential for dynamic, engaging classes, but without proper training, most teachers end up using only the basics. I wish there were more structured training sessions or tutorials specifically aimed at educators to help them design better class dynamics and use Zoom’s tools to their full potential. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

I've been using Zoom Workplace regularly for synchronous online classes, and it’s been a great experience. It allows real-time interaction with students, smooth presentation sharing, and a stable connection that supports clear communication throughout the session. Review collected by and hosted on G2.com.

RC
Sr. Network Administrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zoom Workplace?

The newly implemented collaboration features rival competing products from Slack and Microsoft. We actually switched from Slack to Zoom because most of the same features were included in Zoom Workplace. Since our people were already used to Zoom Phone, adoption of Zoom Workplace has been significantly better than it was when we rolled out Slack. The actual implementation of Workplace was effortless on our part since we were an existing Zoom Phone customer. The Workplace features were simply rolled into an updated version of the Phone client and just started working for our people after the upgrade. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

Nothing. It does what we need and then some with very little fuss or attention from IT required. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

The biggest problems it has solved for us revolve around meetings. The AI meeting assistants make followups and note-taking so incredibly easy, ensuring that nothing gets lost in the shuffle. We use the UCaaS features as our main phone system and that has allowed us to completely abandon the local telco and the problems they created. Maintaining phones, lines, and accounts is super easy. The screen sharing and screen capture have made remote IT support more possible for our IT department. Review collected by and hosted on G2.com.

AC
Sr. Executive
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zoom Workplace?

Zoom Workplace is one of the easiest apps I have used during my work experience. It provides easy calling and texting features. Furthermore, it does not have lag problems like other apps and has clear and smooth calling and meetings. It's easy to implement your workforce and get things done accordingly. It has best customer support. Also it's easy interface provides the user to use it frequently as well as it give easy integration. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

There is nothing to dislike about Zoom Workplace, but sometimes it takes time to open the application. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

Zoom Workplace effectively solves many workplace communication problems with the merger of messaging, phone, and meetings under one easy-to-use platform; it streamlines team collaboration. The best advantage to me has been the reliability and quality of video conferences and telephone calls. It also removes the need to toggle between applications, which reduces time and interferes less with workflow. Overall, it has greatly facilitated team connectivity and productivity. Review collected by and hosted on G2.com.

KU
US IT Recruiter
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Zoom Workplace?

As a recruiter, I can say Zoom Workplace has become an indispensable tool for managing my day-to-day interview schedules. Some of the best things I like about it are integrated scheduling and calendar sync, which makes it incredibly easy to send invites and block time for screening calls or panel interviews—no back-and-forth needed. And, HD video and audio clarity help ensure that communication is smooth, especially during high-stakes interviews where first impressions matter. Review collected by and hosted on G2.com.

What do you dislike about Zoom Workplace?

While Zoom Workplace is a solid tool for interview scheduling and virtual meetings, there are a few areas that could be improved from my perspective. I would say occasional syncing issues with calendars, especially when rescheduling interviews or handling last-minute changes. Sometimes, candidates receive outdated links, or time conflicts arise. Review collected by and hosted on G2.com.

What problems is Zoom Workplace solving and how is that benefiting you?

I can say Zoom's seamless integration with Outlook and Google Calendar helps automate scheduling and ensures time blocks are accurate for both candidates and for our team. With Zoom, I can quickly set up debrief calls with hiring managers, record interviews (with consent), and share them for review—speeding up feedback loops. Review collected by and hosted on G2.com.