220 Insightful Reviews
Insightful has made tracking employee productivity seamless and highly transparent for our remote team. The automatic time tracking and activity levels give us valuable data without micromanaging. I appreciate the clean dashboard, detailed reports, and the ability to distinguish between productive and idle time. It also helps us optimize workflows and detect process bottlenecks. The ease of setting up teams and permissions was a bonus, and their customer support is responsive and helpful. Review collected by and hosted on G2.com.
While Insightful provides excellent visibility into time and activity levels, one major limitation is that there’s no way to detect if someone is using an automatic cursor movement tool to simulate activity. This creates a gap in truly verifying active work versus artificial input. It would be a huge improvement if Insightful could flag or prevent the use of these types of tools. Additionally, we’ve noticed occasional delays in data syncing during busy periods. Review collected by and hosted on G2.com.
What I like best about Insightful is its ability to provide clear, real-time visibility into employee productivity without being intrusive. The dashboard is intuitive and allows me to quickly identify how time is being spent across teams and individuals. I especially appreciate the manual time entry feature, which gives flexibility for tracking non-computer-based work like meetings or field tasks. The ability to categorize activities and generate customized productivity reports has helped us optimize workflows, recognize top performers, and pinpoint where support or adjustments are needed. It’s a powerful tool for driving accountability while fostering transparency and efficiency. Review collected by and hosted on G2.com.
One area where Insightful could improve is in its handling of nuanced or context-specific activities. While it does a good job categorizing active vs. idle time, it sometimes struggles to differentiate between productive but passive tasks—like watching a training video or reviewing documentation—and actual inactivity. Additionally, the interface could benefit from more customization options for reporting views and user roles. Finally, occasional sync issues or lag in real-time updates can slightly impact time-sensitive monitoring. Despite these, the tool remains highly effective overall. We are using the tool on Daily basis. ITs very easy to implement on any machine. Although the customer support availability is not much helpful because of time zone. Review collected by and hosted on G2.com.
he user-friendly interface and detailed reports help streamline workflow management, allowing me to stay on top of my tasks as an audio editor. I also appreciate the automation features, which minimize manual time tracking and improve efficiency. Review collected by and hosted on G2.com.
While Insightful is a great tool, I wish there were more customization options for tracking specific activities. Sometimes, the automated tracking misclassifies certain tasks, requiring manual adjustments. Additionally, the UI could be slightly more intuitive for new users. Review collected by and hosted on G2.com.
Complete data to be exported in excel, full visibility of remote activities, screenshots are super helpful in order to provide a necessary callout, how much time you are in a specific task/program is helpful too. Review collected by and hosted on G2.com.
Some features might be down or under maintenance and we´ll know until we attempt to use them, like "Time and Attendance" download, that´ll be fixed in 2 weeks and Payroll is due in 5 days. Support helped me out but it would be nice to get a headsup. Review collected by and hosted on G2.com.
I’ve had an excellent experience with Insightful (formerly known as Workpuls). Their platform is incredibly convenient for remote workers, offering accurate tracking of hours worked and productivity monitoring. It’s trustworthy and ensures that you have clear visibility into your weekly work hours, which is invaluable for staying organized and efficient.
What truly stands out is their exceptional customer support. Whenever I encountered a technical issue, their team was quick to assist and resolve it. They’re also highly receptive to feedback, demonstrating a genuine commitment to continuously improving their product and services.
If you’re looking for a dependable, user-friendly solution for remote work management, Insightful is a fantastic choice. Their dedication to providing an accurate and seamless experience sets them apart! Review collected by and hosted on G2.com.
The only drawback for me is that the platform is currently only available for use on a desktop. I would love to see a mobile-friendly option in the future, allowing users to clock in and manage their work from a cell phone as sometimes our work is on the road and we don't have access to our computers. Expanding this feature would make it even more versatile and accessible for different avenues of work. The way we nagivate around this currently is with a manual clock-in to our administator.
Overall, it’s a reliable and effective tool that I highly recommend, with great potential for even further enhancements! Review collected by and hosted on G2.com.
Extremely easy to use software. I recently started using it and it was a transparent and smooth setup on both sides.
The online chat also responded quickly and gave me answers to my questions. I have seen that the basic package ( which is plenty enough with number of feratures) but can be upgraded with additional features at a reasonable price, so I don't have to buy a larger package immediately, which is cost effective. I like that it has auto-detected features like rest time and you don't have to pay extra attention to set it up.
Overall, it is a user friendly, cost effective software. Review collected by and hosted on G2.com.
I have not experienced it so far, it works as I expected. Review collected by and hosted on G2.com.
Insightful is a solid tool, especially if you need better visibility into team productivity and time management. It’s easy to use, provides detailed reports, and helps with accountability. I’d definitely recommend it to colleagues who manage remote or hybrid teams. Review collected by and hosted on G2.com.
One thing I dislike about Insightful is that it can feel a bit too rigid or invasive, especially for teams that value autonomy. Some users might find the constant tracking a bit overbearing. Also, the reporting dashboard, while detailed, could be more customizable to better fit different workflows or industries. Review collected by and hosted on G2.com.
We start researching about Insightful at the end of September 2024, after looking for similar solutions such as HubStaff, Time Doctor, Mera Monitor, etc. We're starting Insightful's one-week trial at the last week of October. Between these time, we're preparing the trial rollout and actively consulting with the salesperson to make sure we can utilize the trial the most. Currently we're at the phase of one-month subscription review and we plan to jump to annual subscription. I (as admin) use Insightful everyday to track staff attendance, each team's productivity, and mostly used productive & unproductive app. Turns out we use Ms. Teams the most, averaging 1 hour and 40 mins per staff each day.
Insightful makes productivity reporting made simple for our company (we are a startup of 10-15 staff, which the majority works remotely). We can know each staff work time, productive and unproductive time, how much application usage within each team and project, and through timeline view we can know what each staff throughout the day are active at. We can compare productivity trends data using custom day range. I much prefer their data visuals comparing to other similar apps.
Insightful also fulfills our requirement in terms of staff accountability. Managers can know whether each staff are working on the tasks they are claiming using each staff's captured screenshots. This is a top requirement for us. For our managers, Insightful can become a tool to check whether someone is currently online right now using real-time insights tab.
Implementing Insightful is also quick in my experience. Within their trial period of a week, all our staff are able to use and track their time on Insightful's desktop app.
Their CS also quickly answers my queries and solve my problems. During onboarding time, the salesperson always answer my questions and we can also meet on video calls when requested. Review collected by and hosted on G2.com.
None for the dislike so far. Feature requests from us are to have our tasks and projects on Monday.com directly integrated with Insightful and a mobile app to track time since some staff are working on the road and using their tablet devices. Review collected by and hosted on G2.com.
I love how Insightful makes it easy to track productivity and manage remote teams effectively. The automatic time tracking and detailed reports give me a clear view of project progress without micromanaging, and the intuitive interface is a plus. Additionally, Insightful’s ability to analyze work patterns helps improve efficiency and streamline our workflow. It’s definitely a valuable tool for anyone looking to optimize team productivity! Review collected by and hosted on G2.com.
What I find challenging about Insightful is the occasional lag when generating detailed reports, especially for larger teams. Also, the initial setup process can feel a bit complex, particularly when configuring permissions and specific team tracking settings. It would be great if there were more customization options in the dashboard for specific reporting needs Review collected by and hosted on G2.com.
What I love about Insightful is it's ability to track how much time is being spent on different websites and tasks. It's so easy to navigate and integrate in my work. I have also tried their customer support during an issue I experience and the response was very prompt and helpful. Review collected by and hosted on G2.com.
It does tag some websites or tasks as idle or neutral even though it's still being used for productivity. I hope there's an option to justify the neutral and idle tagging. Review collected by and hosted on G2.com.
