1,592 Paychex Reviews
The program handles payroll and tax-related items very well. Reports are easy to generate, and easy to read. Payroll items are easy to setup and edit. Review collected by and hosted on G2.com.
There always seems to be a bit a latency between setting up and implementsing; like setting up an employee. It's never as instantaneous as you would need it to be. Reports can be difficult to spot, but once you find one you find them all. Review collected by and hosted on G2.com.
Nothing. Avoid this vendor with a 10-foot pole Review collected by and hosted on G2.com.
This is the second year in a row where Paychex over contributed to my 401-K exceeding the annual limit determined by the IRS. This opens a can of worms that IS NOT a pleasent experience, both in dealing with Paychex to issue a check for the excess amount, dealing with my CPA to rectify the oversight (which is not cheap), and of course dealing with the IRS RE: the excess contribution. This occured despite me a) adjusting my contribution percentage in 2022 (turns out Paychex takes 'several' pay stubs to reflect the new contribution amount - I wish it was more specific) and in 2023 I called several times to confirm the amount would auto-adjust once I hit my limit. They confirmed it would auto-adjust, and it did for the last three pay cycles but here we are at the end of the year with an unexplained deduction/contribution to my 401K.
To get anything solved easily at this company is an impossible headache. They transfer you without notice, and put you right back at the end of the cue spending hours on hold. Their customer service can't create case tickets too and call you back, so every time you call you start from square one.
I would also say their portal is incredibly clunky. It is 2023, not 1993. Let's have the UI/UX reflect it. Review collected by and hosted on G2.com.
We are using Paychex to manage our Canada team, it is a good one stop solution for HR tasks. We hired and pay employees directly via their solution, it's been over 1 years since we are using their services, it has been a good expereince & support. Review collected by and hosted on G2.com.
Invoicing should be further streamlined, as we faced certain delays in Q2. Review collected by and hosted on G2.com.
acesds to payroll service peron is simple and wait time is usually fast Review collected by and hosted on G2.com.
I find no fault in paychex I am impressed with the services I receive for our business Review collected by and hosted on G2.com.
