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Phreesia
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Phreesia
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4.1 out of 5 stars
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Phreesia Reviews & Product Details - Page 4

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Phreesia Overview

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What is Phreesia?

The Phreesia platform makes care easier everyday by empowering patients to manage their own care and giving staff tools that automate time-consuming tasks and increase revenue. With automated tools for intake, access, payments and more, Phreesia supports patients in taking a more active role in their care during more than 150 million patients visits each year at over 4,000 healthcare organizations. Our digital tools help healthcare organizations of all sizes drive outcomes that matter, increasing revenue, reducing costs and delivering a consistent, digital-first patient journey that helps patients manage their healthcare. With Phreesia, your healthcare organization can: - Streamline registration with self-service, customized intake tools that allow patients to check in anywhere, anytime - Automate forms, consents and eSignature management - Increase revenue with flexible digital payment options, e-cashiering and automated verification - Close gaps in care by deploying personalized outreach and prompting patients to schedule care - Simplify scheduling with self-scheduling and online appointment requests, smart waitlist tools and digital referral management - Measure patient activation and assess patients’ ability to self-manage their health with the Patient Activation Measure® (PAM®) - Collect patient-reported data, including PROs, clinical and social screening tools, as well as medical, social and family history - Manage after-hours calls and simplify care coordination with smart, automated call tracking - Drive growth with tools to market your organization, acquire new patients and build your brand - Gain insights into your organizations’ performance with enterprise-level reporting across all applications

Phreesia Details
Discussions
Phreesia Community
Languages Supported
Arabic, German, English, French, Hindi, Italian, Japanese, Korean, Kurdish, Polish, Portuguese, Russian, Spanish, Tagalog, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional)
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Product Description

Phreesia gives healthcare organizations a suite of robust applications to manage the patient intake process. Our innovative SaaS platform engages patients in their care and provides a modern, consistent experience, while enabling healthcare organizations to optimize their staffing, boost profitability and enhance clinical care.

Seller

Phreesia

Description

Phreesia is a healthcare technology company focused on improving the patient intake process and optimizing the overall patient experience. By utilizing Phreesia’s platform, healthcare organizations can streamline administrative tasks, enhance patient engagement, and improve revenue cycle performance. Their solutions include mobile, online, and in-office tools that facilitate check-ins, capture necessary patient information, verify insurance details, and handle payments securely. This enables clinics and hospitals to focus more on delivering quality care rather than administrative duties. Phreesia’s platform also provides tailored insights and analytics that help healthcare providers understand patient needs and manage their practices more efficiently.

Overview Provided by:
Vanessa Smith

Phreesia Integrations

(1)
Integration information sourced from real user reviews.

Recent Phreesia Reviews

CE
Colette E.Mid-Market (51-1000 emp.)
3.5 out of 5
"Experience with Phreesia"
The reminders and we are able to push notifications and new patient registration.
Read more
Tracy D.
TD
Tracy D.Mid-Market (51-1000 emp.)
4.0 out of 5
"Phreesia has saved us so much time and money!"
We've been able to reduce our check-in time from 8 minutes to about 3 and 1/2 minutes!
Read more
MS
Markeysha S.Small-Business (50 or fewer emp.)
5.0 out of 5
"TOMAGWA Ministries Review"
Phreesia is very knowledgeable in their understanding of how it can integrate with Athena. I appreciate Kanishka's ability to understand TOMAGWA's ...
Read more

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

11 months

Perceived Cost

$$$$$
View More Pricing Information

Phreesia Media

Phreesia Demo - How patients and staff use Phreesia
Phreesia makes care easier every day with tools for intake, access, payments and more. Patients use Phreesia on their own mobile device, a PhreesiaPadX, or an Arrivals kiosk to facilitate 150 million visits a year—that’s 1 in 10 visits across the U.S.
Phreesia Demo - Appointment Accelerator
Appointment Accelerator is an automated, text-based solution designed to fill open slots on your schedule in under 5 minutes—all without your staff needing to lift a finger or manage a time-consuming waitlist.
Phreesia Demo - Patient Intake
Save staff five minutes per visit by letting patients check in for their visit anytime, anywhere on their own device. Ask the right questions at the right time by customizing intake for each visit based on appointment type, age, chief complaint and more.
Phreesia Demo - Payments
Get paid faster with automated insurance verification and online payment before, during and after the visit. Collect 3x more with flexible payment options, including automated charging, card on file and self-service payment plans.
Phreesia Demo - Surveys
Collect feedback directly from patients and gain insights to improve your organization. Increase Google reviews by 50% by automatically prompting patients to share positive experiences and get real-time alerts to quickly remedy issues.
Phreesia Demo - Referrals
Convert 3x more referrals with Phreesia. Organize, manage and track every referral (even the faxed ones!) on a central hub, automatically check eligibility and benefits before scheduling, and send automated messages to prompt patients to schedule.
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39 Phreesia Reviews

4.1 out of 5
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39 Phreesia Reviews
4.1 out of 5
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Phreesia Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Cons
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Judy S.
JS
Clinical Support Specialist
Medical Practice
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Phreesia?

Phreesia has ease of use for practice and patients . I have noticed it helps keep patient accounts current and up to date . Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

Phreesia online check in can be confusing to patients when asking if would like to save a card for payment . Review collected by and hosted on G2.com.

What problems is Phreesia solving and how is that benefiting you?

Phressia has helped keeps monies and patient information up to date Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
UH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Phreesia?

I use paresis daily, and I enjoy the easy interface and reporting capabilities Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

There does seem to be more outages or downtime but overall they are very good about communication and work on getting it back up quickly Review collected by and hosted on G2.com.

What problems is Phreesia solving and how is that benefiting you?

Phreesia solves many problems for us in fact I couldn’t imagine our practice without Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
AH
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
Rating Updated ()
What do you like best about Phreesia?

Phreesia is a great program for registering patients. It’s a quick and convenient way to have patients check in especially when using the phreesia pads. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

Sometimes the information in phreesia can be delayed. The phreesia pads also have issues connecting to networks and sometimes turning on. Using phreesia in a browser works very well. Not much I dislike about phreesia. Review collected by and hosted on G2.com.

What problems is Phreesia solving and how is that benefiting you?

With phreesia there is a quick covient and customizable was for the patient to register and update their information. Easy to use and very user friendly. Review collected by and hosted on G2.com.

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Verified User in Medical Practice
AM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Phreesia?

Customer service was helpful to tell me all of the things Phreesia couldn't do. Communication was quick till we decided we weren't going to use the system. Software may be helpful in a slow practice setting needing minimal patient feedback/information. If you need to just check in and collect a copay, this may be an OK system for your practice. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

Software could not implement office documents as expected. The check in process was slower using this service during our testing than a manual check in with a short follow up questionare. We signed up for this service to speed up the check in process and continue to move to a paperless process. The software could not implement PDF or manipulate any documents on the hardware ( E.G. add text, check a box, provide patient consent, signature, ETC.). We never went live with the product. We paid for a year of service and never used it. Phreesia would not release us from contract even after we made the case that the system did not function anywhere close to our needs. We also found the hardware heavy and cumbersome. If you have any elderly patients , this may not be the best choice for them. Review collected by and hosted on G2.com.

Recommendations to others considering Phreesia:

System is good for minimal work (check in and copay), nothing extensive. Make sure this is enough before signing with them. Review collected by and hosted on G2.com.

What problems is Phreesia solving and how is that benefiting you?

Phreesia provided good customer service on start up and while trouble shooting implementation. This did drop off however once we realized we couldn't truly implement the product as desired. Review collected by and hosted on G2.com.

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Barbara M.
BM
Practice Manager
Medical Practice
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Phreesia?

Ability to interface with EMR. Improve collections in all aspects for patient collections. Verify patient insurance at time of service. Capture patient updates to demographics and certain clinical info electronically reducing paper. Ability for patients to preregister prior to appointments reducing time in office. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

Would like the ability to update the pads without a cost. Wish all insurance plans could do electronic eligibility and could get very detailed info on procedures or could have chat with insurance carriers on specific procedures. Review collected by and hosted on G2.com.

Recommendations to others considering Phreesia:

Love the product and support. Has helped our practice stay on top of items with the reporting that drills down each item Review collected by and hosted on G2.com.

What problems is Phreesia solving and how is that benefiting you?

Increased collections on copay and past due balances. Less paper and stress at the front desk. Took front desk people out of the collection process conversation Review collected by and hosted on G2.com.

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Jennifer R.
JR
Practice Administrator
Medical Practice
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Phreesia?

I love the automatic process for the front desk staff. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

It has been a challenge getting our patients to use the boards. We tend to have an older demographic in our specialty. Review collected by and hosted on G2.com.

Recommendations to others considering Phreesia:

It is hard getting your front office staff on board when you have an older demographic of patients. Get your front office staffs feedback and change your interviews to make the process easier for them and your patients. Review collected by and hosted on G2.com.

What problems is Phreesia solving and how is that benefiting you?

Not have to ask a patient for money in a packed waiting room. Review collected by and hosted on G2.com.

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Jennifer Lauren M.
JM
Digital Media/Managing Editor
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Phreesia?

ease of access. it allows patients to be in control of inputting data which frees up some of my time. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

it is difficult for older users to understand sometimes Review collected by and hosted on G2.com.

What problems is Phreesia solving and how is that benefiting you?

less physical paper wotk Review collected by and hosted on G2.com.

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Rainer J.
RJ
PM Administrator
Hospital & Health Care
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Phreesia?

When I place a support call or have a question someone will always get back with me and follow up afterwards very quickly. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

I would like for the system to acknowledge the patients in PM the same time and not at 12:00 for all Review collected by and hosted on G2.com.

Recommendations to others considering Phreesia:

This product would be beneficial to any medical facility. It takes a lot of pressure off of the front staff/registration. Review collected by and hosted on G2.com.

What problems is Phreesia solving and how is that benefiting you?

Our demographics and revenue in patient pays/copays have improved tremendously. Review collected by and hosted on G2.com.

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Lesa D.
LD
Operations Manager
Hospital & Health Care
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Phreesia?

Mobile check in is a great feature for our parents with multiple children to complete the check in process at home is a time saver. Review collected by and hosted on G2.com.

What do you dislike about Phreesia?

Not having the ability to send new patient interviews outside of the "scheduled" runs Review collected by and hosted on G2.com.

What problems is Phreesia solving and how is that benefiting you?

Collections are higher Review collected by and hosted on G2.com.

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Pros and Cons Details
Phreesia