3,323 JumpCloud Reviews
JumpCloud is a versatile identity and access management (IAM) solution that can help organizations efficiently manage user identities, devices, and access to applications via user groups and device groups.
I have been using Jumpcloud as a centralised IAM Solution to manage access to applications and device management and have been extensively worked on onboarding Applications to enable SSO functionality to keep users accessing features smooth and resilent. Review collected by and hosted on G2.com.
Jumpcloud should come up with advanced features like Identity access governance features like recertifications to application access with time-limited access policies.
Few conditional Policies do not work for few applications which disable SSO capabilities. Review collected by and hosted on G2.com.
What I like best about JumpCloud is its seamless integration with a wide range of systems and applications, making user management a breeze for our business. The flexibility and security it offers are truly impressive, and the exceptional support ensures we have peace of mind while using the platform. Review collected by and hosted on G2.com.
Honestly, there isn't much to dislike about JumpCloud. If I had to nitpick, I'd say that the initial setup can be a bit complex for those new to directory-as-a-service solutions, but the comprehensive documentation and excellent support make up for it. Review collected by and hosted on G2.com.
As a JumpCloud admin, I rely heavily on its cloud-native directory platform to manage our distributed environment efficiently and securely. The ability to configure and control Device Groups allows us to segment and enforce policies based on organizational roles and risk profiles, improving our operational structure and endpoint hygiene.
We're leveraging RADIUS-as-a-Service to authenticate users on our network infrastructure, which eliminates the complexity of managing on-prem NPS servers and ensures secure Wi-Fi and VPN access using centralized credentials. With Policy Management, I can deploy and enforce device security baselines—such as screen lock timers, encryption, and firewall settings—at scale across macOS and Windows systems, using templated or custom policies.
Mobile Device Management (MDM) gives us full lifecycle control of our Apple devices, enabling zero-touch enrollment, configuration profiles, and remote wipe capabilities. Meanwhile, Software Management allows us to automate package deployments and updates across fleets, drastically reducing time spent on manual installs and patching.
We’ve also structured our access model using User and System Groups, which simplifies the application of SSO, command scripts, and policies with granular control. JumpCloud’s architecture supports our Zero Trust initiatives, while significantly reducing the complexity and cost associated with traditional domain controllers or hybrid AD setups.
Overall, JumpCloud empowers our IT operations with scalable, policy-driven management, making identity and device control seamless across our hybrid cloud environment. Review collected by and hosted on G2.com.
JumpCloud is excellent for unified identity and device management across platforms, but it still lacks:
Granular admin roles
Deep MDM/MAM features
Enterprise-level compliance tooling
Advanced analytics and real-time monitoring
It’s perfect for cloud-first, mid-size teams with mixed OS environments—but large enterprises or orgs with heavy compliance or Apple/Windows specialization may need complementary tools. Review collected by and hosted on G2.com.
Centralized Identity & Access Management
JumpCloud acts as a cloud directory platform, which replaces or supplements Active Directory. It allows you to manage user identities, devices, and access to resources (on-prem and cloud) all in one place. This consolidation reduces tool sprawl and simplifies operations.
2. Cross-Platform Device Management
It supports Windows, macOS, and Linux—which is rare in many traditional device management tools. This makes it especially appealing for organizations with diverse environments. Review collected by and hosted on G2.com.
Limited SSO App Catalog (Compared to Okta)
While JumpCloud does support SSO, its pre-built app catalog is smaller than that of competitors like Okta or Azure AD. You can add custom SAML apps, but it requires more manual setup.
2. Linux Device Management Still Maturing
Although JumpCloud supports Linux device management, it’s not as robust or seamless as its Windows/macOS support. Some Linux tasks might require manual intervention or scripting. Review collected by and hosted on G2.com.
JumpCloud is an all-in-one tool that handles logins, devices, passwords, and security in one place. It works with any system—Windows, Mac, and Linux—and is great for remote teams since everything runs in the cloud with no office server needed. The dashboard is clean and easy to use, making it simple for IT admins to manage. Implementation is straightforward, and customer support is helpful when needed. It’s used frequently because it offers many features, including multi-factor authentication (MFA) for strong security. Plus, it plays well with other apps like Google Workspace and Microsoft 365, making integrations easy and smooth. Overall, JumpCloud scores high on ease of use, implementation, support, features, and integration Review collected by and hosted on G2.com.
JumpCloud can get pricey as you add more users or features. Some users wish reporting was more detailed. There is a bit of a learning curve, especially with advanced features. Its mobile device management (MDM) is improving but isn’t as strong as specialized tools like Intune or Jamf. Support quality can vary—some find it helpful, while others feel it’s slow or not detailed enough. Also, for very large or complex setups, JumpCloud may not offer as much depth as bigger players like Okta or Microsoft Entra ID Review collected by and hosted on G2.com.
JumpCloud offers a centralized platform for identity and device management, which makes it incredibly easy to manage users, enforce security policies, and control access across systems—whether they’re Windows, macOS, or Linux. The cloud-based directory service is particularly powerful, eliminating the need for on-premise Active Directory.
I also appreciate the intuitive admin console, seamless SSO (Single Sign-On) integrations, and the ability to remotely manage devices with policies and commands. It’s a huge time-saver for IT teams and greatly improves overall security posture. Review collected by and hosted on G2.com.
While JumpCloud is a powerful platform, there are a few areas where it could improve:
UI/UX can feel a bit complex at first, especially for new admins. Some features are buried in submenus, which can slow down navigation.
Limited reporting and analytics—more detailed insights into user activity, login trends, and device compliance would be helpful.
Mobile device management (MDM) features are somewhat basic compared to dedicated MDM solutions.
Occasionally, support response times can vary, especially for lower-tier support plans. Review collected by and hosted on G2.com.
What I really like about JumpCloud is how it brings everything into one place — user management, device control, and access policies. It's been a big help for our hybrid setup, especially with users spread across different locations. The fact that I can manage Windows, Mac, and Linux devices from a single console is a huge time-saver. It also makes onboarding new users much easier and more consistent. Review collected by and hosted on G2.com.
There are a few things that could be better. The reporting tools feel a bit basic — it’d be great to have more flexible or detailed reporting options. Also, some of the more advanced features take a bit of time to learn, especially if you're not used to scripting or managing policies for macOS devices. Review collected by and hosted on G2.com.
It's been great to use for nondomain joined computers that we need to manage. It makes a workgroup setup to be centrally managed with policy enforcement. It's easy to setup the sync with the users and their Google Workspace or M365 accounts making the user experience more seamless. It is easy to setup and install on a computer using your RMM tool of choice. We use it every day internally and for selected customers. Review collected by and hosted on G2.com.
Using a service such as JumpCloud can also be a single point of failure. They have not had many problems, but no company is fault free. There have been a couple of times when users could not authenticate because of trouble on the JC side. The issues were usually fixed within a reasonable time, or we could work around the issue by temporarily disabling it. All in all, it using JC has been a positive experience. Review collected by and hosted on G2.com.
Here's a shorter version of what Moneyfarm likes best about JumpCloud:
What We Love About JumpCloud
JumpCloud has been a game-changer for Moneyfarm by providing a single point of management for user identities, passwords, and device policies across both Windows and Mac environments. This eliminates the need for separate tools, greatly streamlining IT operations and reducing administrative overhead.
We particularly appreciate the ability to onboard users, enforce consistent password policies, and apply granular device policies regardless of the operating system. Centralized password management, including MFA, has significantly improved our security posture and user experience. Its intuitive interface and cloud-first approach perfectly align with our needs, making IT management much simpler and more scalable. Review collected by and hosted on G2.com.
While JumpCloud is excellent, there's always room for minor improvements. The initial setup, especially migrating existing users and devices, can require a bit of planning and attention to detail to ensure a smooth transition. The documentation is good, but sometimes specific edge cases require a deeper dive or a call to support. Review collected by and hosted on G2.com.
The main thing we needed Jumpcloud for was an Active Directory replacement. Not only did JumpCloud do this well, but there were tons of other features that we eventually needed anyways. In other words, Jumpcloud was a PLATFORM, not just a single-service replacement. The other features needed were also absolutely necessary, as they were required for SOC 2 and ISO compliance. Review collected by and hosted on G2.com.
There are some minor features that did not work or was buggy. The "Remote Assist" never worked on any machines, whether it be Windows or Mac. There were also a few instances when a user's password expired, they were locked out of their macbook, and resetting their password from their user console meant that keychain was wiped out and all local passwords stored on their machine was lost. Review collected by and hosted on G2.com.
